FAQ Template: Create Your First FAQ Page

41% of customers turn to the FAQ page before contacting the company for their questions and answers. Amazed?

If you have also decided to create an FAQ page for your business, you are at the right place.

This blog will show you almost all the steps needed to create your first FAQ page. We will also cover how to create a perfect page using FAQ templates, tips to consider while writing a FAQ page, advantages of an FAQ page, and more. So, without discussing more, let’s get started!

FAQ Template or Custom FAQ Page: Which One is Better?

Yes, there is a FAQ template for the FAQ pages. But its content will be custom. You will have to make changes in the content by yourself. CloudTutorial provides SEO-friendly FAQ templates to create an FAQ page

It’s a quick process. CloudTutorial will get your first FAQ running before you even finish your coffee.   

With this platform’s free version, you can create 25 articles for free, add one team member, and website. Isn’t it amazing? Moreover, there are four plans, each with a different set of features.     

CloudTutorial lets you change the visibility of your FAQ page. You can decide whether to do crawling or not for your pages. Add unlimited categories as per your requirements with our FAQ software. 

Now, how to create FAQ pages through a template? Let’s find that out in the next section.


Some Examples of FAQ Pages

  1. InvoiceOwl


    Invoice Owl

    InvoiceOwl is invoicing software that is designed for freelancers and small businesses. This software has a dedicated FAQ page, developed using CloudTutorial, that helps visitors to get quick answers to their queries. Here questions get divided into different categories. There is also a search box where you can find a specific article that you need. 

  2. UpperInc


    UpperInc

    UpperInc is a mobile-based route planner app that also has a dedicated FAQ page for its users. Created using CloudTutorial, the FAQ page has a search bar that encourages users to utilize the tool over scrolling for their questions. Here the most common questions get listed with their topic name.    

    Want to create your FAQ page just like the ones shared in examples? Continue reading the blog.

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Want to Create a FAQ Page Without Going Through a Long Process?

Create your FAQ page with CloudTutorial in just a simple 4-step process.


How to Create a Perfect FAQ Page Using FAQ Templates?

Step 1: Determine the Structure of Your Business

  1. Dropshipping
  2. Private label
  3. Print on demand
  4. Custom manufacturing 
  5. Marketplace fulfillment 
  6. Self-fulfillment
  7. Multi-channel sales
     

You may be thinking, why does business structure matter? It matters because each has its requirements that need to get considered when developing a FAQ page. Every business has different rules, so consider that when creating the page.

Step 2: Choose the Purpose of Your Page 

Decide if you are developing a Q&A page for entire catalogs or specific products. FAQ pages for a particular product or an entire catalog will be different.

For a particular product, the page needs to be more specific. It should explain everything to make that product stand out. Catalog products can use a more generalized approach.

Step 3: Decide What You Will Use in Creating the FAQ Page

  • FAQ Generators (Software Solution)
  • Shopify FAQ apps
  • Use a text page to create yours from scratch

Using an FAQ generator is one of the easiest ways to create an FAQ. Enter your domain name, and the tool will generate a FAQ framework for you. It’s quick and easy, but you will need to do some editing.

Shopify FAQ apps make the creation process very easy. Installing the apps, testing, and editing the pages is a simple process. You can browse the Shopify FAQ apps to see all the features that it is providing.

You can also create your page from scratch. It will open up options for more customizations but will be more time-consuming.

Step 4: Consider Your Competitor as the Best Place to Look for Inspiration

  • What did you like and didn’t like about it?
  • How can you apply what you learned from them to make your FAQ page better? 

Research your competitors.

Step 5: Understand Your Target Audience

What kind of buyer persona do your customers have? What kind of inquiries do they ask? Try to include the answers to questions on your page. FAQ pages are perfect for providing simple solutions. Knowledge base articles are ideal for complex problems.

Step 6: Decide Where to Place your FAQ Page to Make it Easy to Navigate

You will also need to decide where to link your FAQ to the homepage. It should be accessible and easy to find. FAQ links can also get added and integrated into the product pages.


Some Tips To Consider While Writing a FAQ Page

Frequently asked questions are more than answering the list of questions. It’s an opportunity to build a good relationship with your customers by presenting your brand to its full potential. Here are some suggestions for writing a beautiful FAQ page.  

  1. Keep Your Customer in Mind

    Put your customer first when drafting the FAQ. Try to answer the FAQ question from their point of view. Your FAQ article should be easy to understand, and the answers should solve the customer’s doubts.

    Draft your FAQ question in the first person. Use I as it considers the customer’s viewpoint and makes your brand look empathetic. Here is an example of Microsoft’s office FAQ section.

  2. Your FAQ Answers should be Clear and Concise

    Avoid lengthy paragraphs for your FAQ pages. Customers don’t like complicated answers, so ensure that it’s not too long and wordy. A concept can get broken down into multiple questions with shorter answers.

    You can also summarize the answer and share the links to other resources on your website. Here is an example of how clear and concise answers look.

  3. Use Multimedia for your FAQ Pages

    You can also use multimedia, such as videos, screenshots, and flowcharts for your FAQ answers. It makes the answer clear, accurate, and concise. A five-step process can easily get shown in one image.  Customers also like their answers getting demonstrated visually. You can show an FAQ answer graphically by: 

    • Adding screenshots that explain the how-to steps 
    • Making a video on YouTube and sharing the link on your FAQ section 
    • Explaining a process by creating a flowchart 

Some FAQ Page Advantages You Might Not Know

  1. It will Improve Your Sales

    Avoid adding miscellaneous information to your frequently asked questions. Your page should cater to fulfilling the specific needs of the customers. It can have links to your online shop and product pages. 

    FAQ plays a significant part in the purchasing journey. Having an optimized section will improve your conversions as the customers visiting the website will be buying your services or products. The FAQ page can also get used in showing your brand’s advantages over its competitors through a comparison.  

  2. It will boost your SEO

    FAQs are a perfect place for publishing information about your products, website, and services. This information will help your website rank in the Google search engine through which your customers will find your business. It can also include keywords that the customers are searching for, which will lead them to your FAQ page.    

  3. Establishes Your Brand as a Trusted Expert

    FAQ pages can help you earn the trust of your customers by providing a reliable source of information. You can use this section to provide answers to your customer’s questions. It can be about your product, services, or solving any issues they have experienced. In this way, you will establish your brand as a trusted expert.

  4. It will Improve your Customer Services

    The FAQ page will reduce the repetitive emails and calls for your customer service or customer support team by answering the common questions.


How to Create an FAQ Page Using CloudTutorial?

FAQ Templates

CloudTutorial is ready to do everything for you. With our four-step process, you can create an excellent FAQ page for your company in five minutes. You can also fill in all the information in the left pane of the page to preview your site. 

  • Complete the Signup Process

    The first step towards building a FAQ page with CloudTutorial is to create an account and complete the signup process. Then, go to the website (https://app.thecloudtutorial.com/signup) and begin the account creation process. After completing the signup process at CloudTutorial, gain access to our different tools, software, and platforms.  

  • Choose a Plan

    Now, it’s time to select a purchasing plan. We offer different plans that include various features and functions. Visit our pricing page to find the best plan that will fulfill your needs. 

  • Begin Working on Creating Your FAQ Page

    The next step is about putting your company details and start working on the FAQ content. After that, you can assign your team members to different roles and divide responsibilities among them.

    Decide who will search for the list of questions asked by users online, assign the task of writing answers to someone, and add categories & subcategories to make it easier for users to find answers quickly. 

    For better results, you can link a knowledge base blog post or articles with your FAQs.

  • Complete The Process By Entering the Name of Your Page

    The final process for creating a FAQ page with CloudTutorial is to decide its display name on the site. After deciding on the display name, you can upload the business logo and website favicon as per your choice and convenience.

    Your FAQ page with CloudTutorial is ready!!


Advantages of Creating FAQ Page Using CloudTutorial

CloudTutorial is one of the best platforms for developing an FAQ page. You will be able to: 

  1. Organize Your FAQ by Categories

    The customers won’t have to go through a long list of questions. CloudTutorial lets you categorize the section, which you can assign to a specific audience. It will make it easy for your users to find their answers.   

  2. Make Your FAQ Page SEO Friendly

    CloudTutorial has a search that can read texts with spelling mistakes. Those typos and spelling errors won’t affect the information you are trying to share with the users. 

  3. Add Videos and Images

     Our software lets you add videos and images to your answers on the FAQ page.

  4. Share links to other similar articles

    Make sure to share links to articles or answers based on what the customers are reading. CloudTutorial can show relevant content that the readers may be interested in based on their current reading.

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Want to Ensure That Your Customers Always Find The Solution?

With our knowledge base platform, create a FAQ page for customers.


How to Identify Relevant FAQs?

A mark of useful FAQs is that they are relevant. Putting yourself in the customer’s shoes, using your judgment, or being an expert in the services or products is not enough. You will need the help of third-party sources to create a relevant and simple FAQ page template.

  1. Go through your customer’s emails. Observe what questions they are asking. Even if it isn’t a question, observe what they are talking about, and try to get good ideas for your FAQ page. Emails have the potential to create opportunities for excellent FAQ questions. 
  2. Read the comments regularly. The comments that users make on your website, social media, or product pages are the source of new ideas for your FAQ page.
  3. Identify common questions that users ask. All you need to do is ask your support team to identify common questions that users frequently ask. These questions that customer support gets can be an opportunity for finding relevant FAQ questions. 
  4. Send emails to your customers directly with questions to get an idea for FAQs. Surveys or user feedback can also get used in gathering information for your FAQ page.
  5. Check your competitor’s FAQ page for a comparison. See if they have any relevant questions that you can use in general. Don’t try to blatantly copy-paste. Your FAQ categories need to cater to your service or product, not theirs. 
  6. Analyze your website. Use site searches through Google analytics to find out what the customers are searching for in your website. There are chrome extensions that allow you to search for specific words on a website. You can use it in your comment sections of your site.
  7. Use Quora and Google. You can use Google’s auto-suggest feature to know more about your business. There you will see the most frequently asked questions that people search for, and it can be a starting point for figuring out what to add to your FAQ page.
    You can also check out Quora. It is a website that’s purpose is to answer user’s queries. You can type a topic, and it will give you a list of the most recent questions related to that particular topic.

FAQs
You can position the FAQ page below the pricing range of a product or business website. It’s where the customers start having questions in their minds about pricing plans and product features. Product sales page, how to get started page, support page, contact page, how it works page are good choices for placing your FAQ section.
  • You can position the FAQ page below the pricing range of a product or business website. It’s where the customers start having questions in their minds about pricing plans and product features.
  • Product sales page, how to get started page, support page, contact page, how it works page are good choices for placing your FAQ section.
FAQ helps readers to find answers to all their questions. A FAQ page will save time for your customer support team by answering the most common questions, and it will save time and resources for your business.
Yes. Proper answers to common questions will bring traffic to your website. It will make your FAQ page rank in the Google search engine, answering common questions.

Conclusion

Create your dedicated FAQ page with CloudTutorial rather than using a template. FAQ page template doesn’t allow you to customize the page with your brand name. CloudTutorial is a one-stop solution that comes with a free version and affordable pricing plans.  

With CloudTutorial, you can assign your team members different roles and divide responsibilities among them. Determine who will search for the list of questions asked by users online, assign the task of writing answers to someone, and add categories & subcategories to make it easier for users to find answers quickly. 

Add search functionality to your page. It will make it easy to find questions and answers through your page. To get an idea of an FAQ page, you can refer to the best FAQ examples.

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