You are here: Home / Blog / Two Major Types of Knowledge Management Systems?

Two Major Types of Knowledge Management Systems?

If you are on the lookout for the right answer to the question what are major types of knowledge management systems? Then you're in luck today. We have explained it in detail in our blog and have also listed down the 2 major types of KMS below. Keep reading to understand it better.

What are knowledge management systems?

A knowledge management system is usually used by many various types of businesses to collect and organize their data in one place. They use a tool or software for this, ensuring that their data is safe and they are able to easily share the knowledge with whoever they want to share it.

This helps them easily provide access to their employees, customers, clients or suppliers to information without any extra hassle. Moreover, most knowledge management systems tend to have the option to provide only role-based access which makes it even easier to control the flow and distribution of knowledge outside of the organization.

Moreover, knowledge management systems improve the customer experience for your company. Want to try out one for your company now?

Let’s take a look at some of the major types of knowledge management systems currently in use across the world by big and small companies.

What are the two major types of knowledge management systems?

Based on the needs of your company, a knowledge management system could be modified or custom-built. Hence, every KMS varies from one another. However, there are two major types of knowledge management systems according to our observations:

  1. Enterprise-wide knowledge management systems
  2. Knowledge work systems with intelligent techniques

Both of these KMS are in use by different types of organizations and for different purposes globally. The first type is the more traditional one in comparison. The second type is still developing with the help of new technological advancements and intelligent techniques using artificial technology.

Let us understand both in detail.

1. Enterprise-wide knowledge management systems


These are rather general types of enterprise-wide knowledge management systems that work in the most basic sense of the term. Companies and their employees are able to collect, store, analyze and organize data and information with these tools. These information systems do not perform any extraordinary functions and are relatively easy to use.

The layout is also simple and user-friendly so that there is no confusion as to the users of the KMS. The users are able to upload various sorts of documents and files for storing the information quickly. Users also store information in FAQs, sheets, documents, audio-visual formats, and other formats. The format is usually decided upon by the company’s administration and management department.

The access for adding or modifying content on the KMS is not given to everyone but only to those who are appointed for taking care of this task. This ensures that there is no leak of sensitive and important knowledge while maintaining the accuracy and relevancy of the information.

There are many different tools that enterprises use for storing their knowledge in such enterprise-wide KMS. Some of the top KM software in the market include various tools like ServiceNow, Bloomfire, and Guru. You can also check out other companies and their KMS so as to consider them examples of knowledge management systems for your reference.

2. Knowledge work systems with intelligent techniques


A knowledge work system is a specially built information system for an organization. These solutions are created with the help of intelligent techniques for the use of storing and collecting tacit knowledge. Such information systems are mostly used for classified tacit knowledge by professionals like scientists and engineers.

The content on these knowledge systems is controlled very strictly and access is given only to those who have the approval for the same. With complete rights reserved, these categories of solutions are mainly used in government agencies for their research and other purposes in different domains.

These knowledge systems are very advanced and meant to work efficiently with the help of unique and new intelligent techniques. One thing that these knowledge systems use is artificial intelligence. The AI works to turn tacit knowledge and other forms of raw data into useful information. It also helps the users find patterns and connections between the data, which might have been missed by a human eye.

Big data, deep learning, machine learning, and other artificial technologies like natural language processing are used to help improve the search capabilities of the knowledge systems. These are very helpful in finding relevant data by understanding the user's intent correctly. With the help of artificial intelligence in knowledge management, it is easy to sort through mounds of data very quickly and easily.

Other than this, artificial intelligence also helps with the process automation of data. This means that once the machine learning capabilities of the data has begun, it becomes easy to automatically sort the data. The user will only need to upload the data in its rawest form and the system will take it and turn it into knowledge. This will make the process of knowledge management very easy and simple for users.

One might even expect to see a lot of advancement in this area in the coming years. This will ensure that there are no hassles in KM systems and every company is able to execute the same without comprising the security of their knowledge. This will help enhance and advance the methods that companies use for the management of knowledge, and the way they implement the same. It is going to make the work quicker and easier because that is what artificial intelligence does whenever it is used in any process.


1. What are the four components of knowledge management?

Answer: Knowledge management is constituted of four major components. They are as follows:

  1. People
  2. Process
  3. Content
  4. Strategy

2. What are knowledge management tools?

Answer: Knowledge management tools are software and content management systems that you can use for collecting, organizing, storing and sharing information or data. You may share the knowledge internally or externally using these tools. Some examples of knowledge management tools include, but are not limited to, customer relationship systems, learning management systems and knowledge bases.

3. What are the theories of knowledge management?

Answer: There are several different types of KM theory by various experts from around the world. Some of these include the Wiig model, the Zack model, the Bukowitz and William model. In-detailed information about all of these KM theories is in a blog written by us on the topic Knowledge Management Process. Feel free to check it if you are interested in the same.

4. What are the two major types of knowledge?

Answer: In knowledge management, there are two main types of knowledge - tacit and explicit. The first one is for non-codified and mostly other personal or experience-based knowledge. The second one is for codified knowledge or the type that is mostly in documents.


Want more updates on knowledge management?

Just like everything else, there is a certain method that helps you manage your knowledge in the right way. By following certain methods and processes of knowledge management, you will ensure that you don't go wrong anywhere. This will help you manage the data of your company more efficiently, serve the customers better and save a lot of money that you might have needed to invest somewhere else. The importance of knowledge management cannot be ignored at any rate.

However, it is important to keep improving and changing along with the changing times and society. At The Cloud Tutorial, we keep sharing the latest news and updates that help you with the management of your company's knowledge. We hope this will help you stay on the correct track and keep you updated with the latest tips and tricks. Feel free to subscribe to our newsletter for getting these updates directly in your inbox on a weekly basis.


Sign up for weekly updates from The Cloud Tutorial.