How to Customize Your Knowledge Base

CloudTutorial is a self-contained tool you can use to create a knowledge base and FAQ page for your business’s website. No matter which industry you cater to, CloudTutorialwould never fail to impress you. You can make use of this software to deliver the best customer service.

CloudTutorial gives you a user-friendly experience to create FAQ pages with a template of your choice. Your CloudTutorial-created knowledge base will help you acknowledge and solve your customer’s grievances – faster, better, and easier.

And the best part? You can build and customize your knowledge base without even knowing the “C” of coding. Isn’t it interesting?

We do not intend to give you a major FOMO, but businesses are already on the roll after leveraging CloudTutorial for their knowledge base. Our favorite customized FAQ pages are MixBit and FacilePay. When are you adding to that list?

With that said, let’s begin customizing your knowledge base.


How to Customize Your Knowledge Base?

As you login into your CloudTutorialaccount, you will see two major setting options. These are exactly what you would need to attune your knowledge base.

  1. Settings

    Now let’s go ahead and discuss the setting option. Under this option, CloudTutorial has a lot to offer. 

    • Current Site Settings

      Oh! The things we do for SEO. Well, CloudTutorial makes it easy to please SEO and helps you differentiate between 456678774 sites. All you need to do is enter your Site Title and your display name. For your display name, you can choose to show or hide the name, according to your need. Cannot get simpler!

    • Company Logo and Favicon

      Now I do not want your site to talk about oranges while your knowledge base displays grapes. We need some consistency in life, you agree? While we cannot promise about your life but definitely about your knowledge base. For that, you can add your ‘Site Logo’ and ‘Site Favicon’ to your KB.

      There’s this option to add a clone URL for your FAQ page. You can also add your original website and link the FAQ page with it. 

    • My Sites

      Having one site is like having a huge box of diamonds at your disposal and you’re picking just one and going. Listen, don’t do that – you need to stop. With TCT, you can have different knowledge bases for different user groups, for example, one for your customers (external), and another for employees (internal).

      Apart from the site you have created your FAQ page for, you can also add a new site. But that’s exclusively for our premium users – the users that do not settle for less!

    • Custom Redirects

      So you have an old FAQ page lying in the dust and now want it to be redirected to a new one? Worry not, our custom redirects option is here! It allows you to redirect your old FAQ page (yes the one you’re now embarrassed about) to a new one.

      Add your old faq page link to ‘Redirect From’ and the new FAQ page link to ‘Redirect To’ and you are good to go. 

    • Knowledge Articles Categories

      When it comes to organizing, we are clearly obsessed. This article categories option allows you to organize your knowledge base to the bone. Just create and assign multiple subcategories for each knowledge article category and associate one of the knowledge base articles to various subcategories. A secret – our customers love it and so will yours. 

    • Comments

      Joe has this miserable habit of spewing hate online. Honestly, it’s best to ignore the Joe(s) but sometimes you just do not just want them to litter your otherwise supportive comments section.

      CloudTutorial has a solution – You can turn comments ‘on’ and ‘off’ and can also set a limit to the number of comments. Relieved, no?

    • Tags

      Having a huge resource is all good till you get lost in the maze and cannot even find your own articles. Well, Tags make it way easier. It allows the writers or authors to assign tags to articles as it provides ease of searching them across the CloudTutorialwebsite. 

    • Google Analytics

      I’m not asking you to become a Sherlock but you need to do some spying. With Google Analytics, you can link your site to your tracking id and you can have a deep good look at the analytics of your site traffic. 

    • Sitemap

      And we’re not leaving you just yet. CloudTutorial also has the sitemap option. This allows you to choose the sitemap change frequency that can be hourly, monthly, or yearly, depending on your specific needs.

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  2. User Management

    Let’s dive deep into the user management option. This option brings home the following kinds of knowledge base customization settings.

    • Users

      This option is your best friend as it allows you to add users as a content editor, admin, or for read-only purposes. Adding users not only helps you divide the work but also makes sure that different users get access to work on your knowledge base according to their goal. 

      For instance, the content editor’s goal or job is just to edit the content of your knowledge base so one accesses to fulfill that goal and provide smooth work.

    • Group Management

      For adding users, you need to first create a group by going to the group management option and then add the user to that group. And that’s not all – CloudTutorialalways gives you more! You can also use pre-defined group permissions or go exclusive and set custom permissions for each group

    • Role Management

      You can also efficiently manage the roles of the users by adding custom roles. Under the role management section, you have the option of access levels where you can assign access to approve, write or delete articles, according to your needs. 

      There’s also an advanced option through which you can grant access to the users to add, update or delete sites, categories, or subcategories. 

      Under this, you can also choose if you want the user to be able to add people to the group. For this, you’ll need to assign roles to people by hitting ‘Add’ to Group management and Role management under Role management settings. 

    Build an advanced knowledge base for your customers and give them answers fast – real fast.

    Take your app and help center to the next level with The Cloud Tutorial.

    Sign Up Now For Free

    Added CloudTutorialFeatures

    • Colors

      Want to make your FAQ page quirky and attractive for your customers? Contact us for playing with colors and making your knowledge base look appealing to eyes, as well. 

    • CloudTutorialBranding

      Your FAQ page may be attractive and good to look at but the ‘CloudTutorialbranding’ may just make it annoying and less professional for your customers. Our paid plans can help you remove the CloudTutorialbranding and maintain your page’s appeal. 

    • Links

      CloudTutorial allows you to write 25 articles in the free version. That’s quite generous, no? You can also include as many internal links as you would like in your articles. 

    • Reports

      Your efforts would go to waste if you don’t know how your page, added articles, blogs are performing. You would have nothing to look forward to and improvise your efforts. CloudTutorialallows you to monitor daily performance for you to start or stop working in a certain way and improve your performance. 

    • Knowledge Base Article

      CloudTutorialwants the best for you. To make your article look readable and interesting, it gives you the option to change your font style, font color, heading style, add youtube video links or a video link of your own. 

      Do you still have any queries and questions related to creating a knowledge base? No worries. Here, we have answered some of the most asked questions from readers. 


    FAQs

    The most crucial tip to improve your knowledge base is to keep updating the section with relevant information and leveraging customer feedback to keep improvising. Choose the knowledge base theme, background color, header and footer image, text color, templates, language, and feel that reflects your brand, address all the pain points, and keep improving its appearance by using the various customizing options available.
    The knowledge base section is there to address your visitors/ customers’ questions, queries, concerns and to provide them with relevant information about your business.
    A good knowledge base is well-organized into specific sections or categories and reflects the look and feel of the brand. It puts the themes, images, color, links, icon, design tab, template, root URL, header and footer, default options list, available in the knowledge base platform like CloudTutorial to best use and aces customization.

    Conclusion

    Now you know how CloudTutorial works and what it provides you with. This is all about what CloudTutorial equips you with, at present. However, we look forward to providing you with a better interface in the future.

    We keep striving to make it hassle-free so that you can create an alluring knowledge base and FAQ pages with just a few clicks. Have fun creating and growing with us!

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