Latest Blogs

Root Cause Analysis Templates

How to Perform Root Cause Analysis (+5 Free Templates)

A root cause analysis template or the root cause corrective action template usually includes event description, investigative method and team, timeline, root cause, and corrective action. Read on to find more about root cause analysis templates!
How to Write Effective Training Manuals

Complete Guide to Creating Effective Training Manuals

Organizations create training manuals to boost business efficiency and ensure that every employee has the information and tools necessary to stand out at their jobs. These manuals are informational guides that are easy to follow. They outline notions in clear language, using relevant images and examples. Here, let's examine how this manual can become a reliable resource for managers and employees.
Create an Internal Knowledge Base

Internal Knowledge Base: How to Build the Perfect One

What are the three most important things to consider while building an internal knowledge base? The content should be relevant, easy to find, and easy to understand! Select the information to be included carefully and opt for a reliable knowledge base software. Read on to know how to build this knowledge base!
A Complete Guide to Sales Metrics

Sales Metrics: What, When, and How to Track

Wondering how to escalate your sales performance? Assessing and monitoring sales metrics is the answer! They assist you to adjust sales compensation, identify any strategic issues, and track progress toward goals. Here, learn how sales metrics can help you transform your sales policy and drive more revenue!
Create Documentation Online

Top 7 Tools You Need to Create Documentation Online in 2021

One of the difficult parts of having software is not writing the code but documenting it. The majority of developers find such documentation to be time-consuming and complex. To overcome this hurdle, create documentation online with some awesome tools. Look no further! Read on to find some of the best documentation tools on the globe!
Intercom Review

Intercom Reviews: Pricing, Pros and Cons

Intercom is a remarkable customer support tool that helps you build custom chatbots. It gets connected to your tech stack, acts as an extension of your support team, and automates workflows. Both Intercom and CloudTutorial compete in features, and both have numerous users worldwide utilizing the tool to regulate their consumer service. Read on and help yourselves select the best one!
Different Types of Knowledge: Explicit Knowledge

Explicit Knowledge: Definition & In-Depth Explanation

Explicit knowledge, being the most basic type of knowledge, is much easier to pass along as it is documented and highly accessible. When the data is organized, structured, processed, and interpreted, the outcome is explicit knowledge. Let’s read further to gain a better understanding of the concept with this blog.
InterOffice Memo Templates

How to Write An Interoffice Memo (With Templates)

Are you planning to write an interoffice memo? Take a quick look at this blog that contains templates to help you write an interoffice memo in the simplest manner. Do check out this blog and make use of these templates.
Help Scout Review

Help Scout Review: Pros, Cons, Ratings and More!

Help Scout is an excellent tool for businesses. It has helped them forge strong customer relations. But if you still have confusion whether you should adopt this software for your business or not, then refer to this blog on Help Scout review.
Bloomfire Competitor and Alternatives

Top Bloomfire Competitors & Alternatives

Bloomfire is one of the easiest knowledge management systems in the market, but it does come with many issues like integration problems, GUI enhancement, lack of multimedia options and more. Due to this, if you are looking for top Bloomfire alternatives and competitors, refer to this blog!
Free Internal Knowledge Management Software

Free Internal Knowledge Base Software Compared

Sharing company information with your employees through documents, pdf, emails, recorded videos is a thing of the past now. It’s high time that you ditch all of those traditional methods ...
Using Markdown for Documentation

A Complete Guide to Using Markdown For Documentation

Do you want to make use of Markdown language for documentation? Want to know how you can make use of Markdown and what are the benefits of this language? Continue reading this blog and find a complete guide on using Markdown for documentation.
How to Write a User Manual?

How to Create a User Manual that Your Users Will Love?

Creating user manuals or documentation is the best way to deliver customer service. If you invest your time into forming your manual full of valuable information, then it will yield you several benefits in the long run. Read on to learn the easy steps in making a great user manual!
Bloomfire Review

Bloomfire Review: Platform, Pricing & Usability

Eliminate panicky Slack requests, repetitive questions, and shoulder taps! How? By having a secure knowledge engagement platform – Bloomfire. It empowers your team to search information rapidly, create new content in the cloud-based platform, and upload content in any format. Here, with the Bloomfire review, get to know this product thoroughly before you adapt it!
Team Building Workshop Ideas and Games

41 Team Building Workshop Ideas to Boost Team Collaboration

Are you looking for the best team-building workshop ideas to boost team collaboration? In this blog, we have covered more than 40 team building ideas that can boost your team’s collaboration. Continue reading this blog to explore the ideas!
Find Free Online Manuals

How to Find Online Manuals for Free in Minutes?

When searching for a free online manual, there are resources that can save you from much time and effort. Having a manual not only renders you a method to store your knowledge or information, but also you can take advantage of augmented searchability. Read on more to study such manuals in detail.
Customer Service Challenges

10 Customer Service Challenges You Face and Their Solution

Generally, customer service is neglected, but it is certainly one of the most crucial functions of an organization. Also, there are certain customer service challenges that can be super frustrating to your service agent. To circumvent such odd situations, read further and find out the best solutions that let you sail through the storm!
User Manual for Software Applications

How to Write User Manual For Software Application in 5 Easy Steps

The user guide is technical documentation meant to provide instruction and information on using a particular software or system. A user manual for software applications encompasses written guides and their related images. Stay tuned to know more about writing such a software app manual!
Cost of Poor Customer Service

Curb The Cost of Poor Customer Service with These 5 Practices!

Poor customer service is one of the fastest ways for a company to lose its customers. Here, learn what are the main reasons why your customers leave displeased and unfold the facts about the cost of poor customer service. Also, observe some of the best measures that you can implement to prevent such unnecessary expenses and thrive in the market!
Knowledge Management Process

What is a Knowledge Management Process? 8 Quick Steps to Implement It

What are the basic steps and challenges of implementing knowledge management processes? Companies that make this type of investment in knowledge management attain tangible results rapidly. It helps in enhancing efficiency and facilitates better decision making across the departments. Check out this blog to find more about it.
Knowledge Base Software for Website

Knowledge Base Software for Website: The Complete Guide

These days it is common for many companies to have an online knowledge base (KB) for their users. If you are a fast-growing SaaS start-up with a huge amount of documentation, using knowledge base software for your website becomes crucial. Read on to know more about KB software solutions.
How to Write User Manual

How to Write a User Manual: Easy Steps & Tricks (Free Templates)

Each user manual should have an objective. It is also vital to know the type of audience who will read your manual to impact how you will create it. So now the real question is, ‘How to write a user manual?’ Read on to find out more about such a manual and its documentation!
Knowledge Management Tools

Best Knowledge Management Tools (KMTools)

These best Knowledge management tools (KM Tools) provide a knowledge base that can be well-integrated and used by both your employees and customers. Such self-service alternatives enhance the customer experience as the users find answers or solutions with ease.
Technical Specification Document: A Complete Introduction

How to Write Technical Specifications: The Complete Guide

Ever wondered why you need to write technical specifications and what importance does it carry? Technical spec document is the documentation every product or project manager must write before beginning the actual software development. Read on to find a complete guide on how to write technical specifications.
best technical documentation software

Best Technical Documentation Software & Tools

Technical writing and its documentation seem tedious? Ease off your burden with the right software and tools that help writers curate apt content to make the contextual information easy to understand. Then, read on to grasp an understanding of various software!
Types of Knowledge Management Systems

Major Types of Knowledge Management Systems Explained

Want to know different types of knowledge management systems? Without giving a second thought, check out this blog, where we’ve explained major types of KM systems and listed the five best knowledge management systems to choose from. Happy reading!
Call Center Knowledge Base Software Solution

10 Best Call Center Knowledge Base Software Compared

Knowledge base software helps call centers integrate with businesses and provide unparalleled customer support. Here is the list of 10 best call center knowledge base software that you can check and adopt for your business. Ready to explore?
Knowledge Management Examples

Knowledge Management Examples: The Best 5 Systems Explained

Disseminating data in your organization is easy when you have a reliable knowledge management system to fulfill your needs, both at the departmental and company-wide levels. Here are some of the best knowledge management examples that are devised with top features to obtain the information you require, organize and verify it, and make it easy to share and retrieve. Read on to know more about it!
User Manual: Meaning and Definition

What is a User Manual? How is it Helpful For Your Business in 2021?

To make an effective user manual, first, you must understand what a user manual is. It is such a manual that contains vital information for the users to make them use the product or service in the most beneficial way. Continue reading this blog to understand it in detail.
Models of Knowledge Management

Models of Knowledge Management (KM Models) Explained

Want to know what knowledge management is and what are the different models of it? Then, you have landed in the right place as here we have explained KM Models in detail. So, without having a second thought, continue reading it.
Leadership Workshop

18 Leadership Workshop Ideas for Management Training

Do you agree that not all leaders are born experts and have leadership skills? I believe that such skills and expertise can be taught through different workshops. Herein you can explore 18 excellent leadership workshop ideas to conduct management training.
Create an Online User Manual

How to Create an Online User Manual: The Comprehensive Guide

Now, creating an online user manual is no more difficult task as you can make use of the top tools that allow writing a user manual online in just a few minutes. Yes, you can try different tools and select the best one to rely on when it comes to writing user manuals.
Writing Effective Standard Operating Procedures

How to Write Standard Operating Procedures (SOP)?

No matter what type of business you are in, a precise standard operating procedure (SOP) document will assist your team members to understand how to execute routine tasks safely. There are a few vital steps you can implement in order to organize your ideas and plan the most successful path to standardizing all your processes. Let’s read more to find out how to write SOPs?
Declarative Knowledge

What is Declarative Knowledge and How to Use It?

Do you know what declarative knowledge is and how it is beneficial for your company or business? Here in this blog, we are going to discuss declarative knowledge, benefits, its examples and a lot more. So, continue reading.
Create a User Manual in Word

How to Create a User Manual in Word: The Complete Guide

Generating a user manual may be a hit or miss event in documentation, formatting, and research but the final output makes all the efforts worthwhile. Microsoft Word’s templates furnish a customized framework, permitting you to focus on the presentation of data about your service or product. Read on to find out how to create a user manual in word.
Procedural Knowledge

What is Procedural Knowledge and How to Use It?

Do you know what procedural knowledge is and how you can make use of it? In simple language, it is stated as knowing how to do something. To know more about it and its examples, continue reading this blog!
Knowledge Transfer

Knowledge Transfer: Plans & Templates

Are you looking for a better way to transfer knowledge in your organization? Read this blog to get detailed plans, templates and learn the best practices for an effective knowledge transfer for any company.
Knowledge Sharing in Organizations

10 Ways To Increase Knowledge Sharing In Organizations

A company’s most treasured resource is the knowledge of its teams. When these employees share their acquired knowledge, your organization gains the advantage of everyone’s intelligence. That is why knowledge sharing plays an essential role in organizations’ success. Read on to find out more on the ways to increase knowledge sharing!
Best Atlassian Alternatives

Top 11 Atlassian Jira Alternatives for Project Management 2021

Looking for Atlassian alternatives for your project management? Let’s assess different solutions, compare competencies in categories like integration and deployment, evaluating specific product capabilities, and service and support before we opt for a Jira alternative
Knowledge Acquisition

Knowledge Acquisition: Definition & In-Depth Explanation

Knowledge acquisition is essential for the success of the organization. Find out the characteristics of knowledge acquisition and the process to capture it in this blog. Moreover, we have also answered frequently asked questions from readers.
declarative vs procedural knowledge

Declarative and Procedural Knowledge: Differences & Uses

In this blog, we are discussing the difference between declarative knowledge and procedural knowledge. In declarative vs. procedural knowledge, the former states the knowledge but not the method to apply it while the latter provides controlled information along with the required knowledge. Read on and find vital differences and uses!
Top Open Source Help Desk Software

Top Open Source Help Desk Software Compared

Looking for the best Help desk software for your business? In this blog, we have shared the 12 best open-source software to help you resolve customer grievances faster than before.
Strategic Plan Templates

7 Most Popular Strategic Plan Templates to Grow Your Business

Incorporating a strategic plan is vital for any business. But you would be thinking that developing one takes time and resources! To ease out, we have listed what a strategic plan must include and popular templates that help your company take actions towards growth. Such templates’ core aim is to plan for the attainment of long-term organizational objectives.
Flare VS RoboHELP

Top Help Authoring Software Compared: Flare vs RoboHelp

Feeling confused in deciding whether to go for Flare or RoboHelp? Don’t worry. This blog will help you determine which application is an ideal fit for you. To know about their features and in-depth comparisons, continue reading this blog!
internal knowledge base examples

Internal Knowledge Base Examples with Best Practices

An internal knowledge base (KB) or an internal KB is a database that is created by the companies for their internal use. It functions as a help center where your teams can avail the actual information they require on a real-time basis. Here are some internal knowledge base examples to understand why you need a centralized information system in our company.
SECI Model

SECI Model: Knowledge Creation & Dimensions

The SECI model is exercised to propose a collection of routines and tasks and to define knowledge formation in virtual learning lessons and aid them to turn into methodical platforms of knowledge creation. Read on to find why the SECI model is the best-recognized theoretical framework for comprehending knowledge generation procedures in any organization!
Business Principles Examples

12 Key Business Principles Examples For Success in Modern Business

All businesses prosper due to certain vital principles implemented by entrepreneurs and business owners. So, whether you are employed in a company or plan to start your own business, your knowledge of these 12 foundational business principles examples can help you attain the desired success. How? Read on to find out more about it!
Freshdesk Review

Freshdesk Review: Features, Pricing & Details

Freshdesk is famous for its help desk offerings aimed at small-scale businesses. A reasonable price and a simple interface make it an exceptional choice. With an influential set of features assembled into an intuitive UI, learn how your agents can sign in and start solving consumer problems right away!
Google Sites Tutorial

Your Ultimate Google Sites Tutorial: Create a Free Website Now!

Want to give your current website a quick renovation or develop a completely new website? Google Sites permit you to produce and tailor-made websites with an easy-to-use and accessible platform. Read on to get a step-by-step guide on how to build a website with Google Sites!
Best FAQ Software Solutions and Tools

Best FAQ Software Solutions & Tools

Want to create the best FAQ page for your company and reduce customer queries instantly? It’s time to adopt the best FAQ software tool to create a detailed FAQ page fast, really fast. Check out top FAQ software and tools to choose from.
top gitbook alternatives

Best Gitbook Alternatives & Competitors

Looking for the best alternatives to GitBook? We have shared the 11 alternatives or we can say competitors to GitBook. To know more about them, continue reading this blog.
Best Company Principles

12 Brilliant Company Principles That Drives Success

Do you agree that great businesses start small? Such companies become successful based on specific principles that are implemented by entrepreneurs and CEOs. These core values and business principles are the ones that make a company sustainable. Let’s observe 12 brilliant company principles that drive success.
Benefits of Having a Knowledge Base

10 Benefits of Having a Knowledge Base for Your Company

How does a knowledge base increase efficiency and productivity? The vital benefit of incorporating a knowledge base is it saves both your customer support team’s and customers’ time. Read on to know how your customers get answers to their questions with no human interaction and how your team will deal less with repetitive tasks and focus on more important matters.
What is Sales Enablement

What is Sales Enablement? Everything You Need to Know

If you are finding it difficult to attract more clients and achieve sales goals, then you have landed at the right place. In this blog, we have listed how sales enablement can help you and why your business needs it.
Key Advantages of Knowledge Management System

Advantages of Knowledge Management System: 10 Benefits to Consider

Wondering what are the advantages of effective knowledge management in an organization? Knowledge management is a methodical tactic to seizing and making use of a business’ shared proficiency to craft value. Check out this blog to know more benefits of the knowledge management system.
What is Project Post-Mortem

How to Run an Effective Project Post Mortem? The Complete Guide

Want to get a chance to divulge into a project’s course and examine why things functioned the way they did? Conduct a project post mortem meeting which not only increases transparency but also means that the next time when you run a post mortem meeting, you will have all the stats and information handy; without having to delve through ceaseless email chains.
Tacit Knowledge

Tacit Knowledge: Definition & Real Examples

Have you ever experienced difficulty in expressing knowledge that you obtained from personal experience? That is exactly what tacit knowledge is termed as! In a working environment, tacit knowledge is the implementation of implicit knowledge that is specific to an organization. Read on to find more about tacit knowledge with examples.
Knowledge Management Systems

Knowledge Management Systems: In-Depth Guide With Examples

Do yo want to know what knowledge management is and how it is useful for your business? This blog covers almost all the information of knowledge management systems like types, reasons your business needs it, tips to choose right option, and the top knowledge management examples.
Zappos Values And Culture

7 Things to Learn From Zappos Vision Statement

Have you ever gone through Zappos vision statement? There are many things that any company can learn from its vision statement. Want to check out? Continue reading this blog and find out 7 things that you can learn from Zappos vision.
FAQ Templates

FAQ Template: Create Your First FAQ Page

Are you ready to create your first FAQ page for your website? In this blog, we have mentioned a step-by-step guide to create FAQ page. The blog also contains whether you should go with customize FAQ page or ready-made template. Still thinking? Just click to open this blog!
knowledge base definition

Knowledge Base: Definition, Examples, and Tips

Do you know what knowledge base is and how it is helpful for your business? No? No ned to worry! This blog covers almost all the information about knowledge base from its definition to examples, and tips to consider while creating a knowledge base for your company.
Knowledge Base Open Source

10 Best Knowledge Base Open Source Software: Features + Pros & Cons

Being a businessman, if you have decided to build a knowledge base in your scaling company, then make use of these best open source knowledge base software. The software allows creating knowledge base to share knowledge, provide better customer support, and boost overall productivity.
Overcoming Collaboration Issues in Workplace

7 Collaboration Problems in the Workspace + How to Solve Them

What collaboration problems do you face in your workspace and how do you solve them? Herein we have discussed 7 different collaboration problems and also shared how you can solve these problems. So, visit this blog and know the problems along with solutions.
transparency in business

What is Transparency in Business and How to Achieve It?

Do you know what transparency is in business? How can you achieve it in your business? To know detailed information about transparency in business, it’s benefits, and how you can achieve it, you can continue reading this blog!
work instructions

Differences Between Process, Procedure & Work Instructions

Do you know that there is a difference between process, procedure, and work instructions? To know the exact meaning and difference between them, you can continue reading this blog where we highlighted the differences and steps to write instructions.
FreshDesk Alternatives

Best Freshdesk Alternative & Competitors

Freshdesk is considered as one of the top knowledge base software in the market. But one solution does not fit all. A lot of businesses keep searching for Freshdesk alternatives. ...
status report

What is a Status Report and How to Create One?

Do you know that what a status report is and how to create one? What are the benefits of creating such reports? To get answers to all your questions, you can visit this blog where you will find almost all the information related to the status report.
culture statements

How to Create Company Culture: Examples of Culture Statements

Do you know what is a company culture and why it is important for your company? Herein we have discussed almost everything related to company culture, from its basic understanding to importance, and some best examples of culture statements. So, without giving it a second thought, do check out this blog now!
DACI Model

DACI Decision Making Framework: Everything You Need to Know

Whether it is about starting a new project or working on an ongoing project, it is a must that your company follows the DACI decision-making framework to make things easier. Confused about the DACI framework? Don’t worry, we have covered all the important information about it here!
User Guides

What is a User Guide and How to Build One?

Do you know what a user guide is and how you can build one for your company? Also known as instruction manuals, a user guide benefits you and your customers in many ways. To know all the important about it, continue reading this blog!
Weekly Check In

A Guide to Making the Most Out of Your Weekly Check In

You know that weekly check-in can build a strong foundation of healthy manager-employee relationships in your company? Can’t believe it? Check out this blog and get a complete guide on making utmost use of weekly check-in.
tribal knowledge

Tribal Knowledge: Definition & How to Capture It

Have you ever come across the words tribal knowledge? Do you what it is and how you can capture such knowledge in your company? In this blog, you will get almost all the information of tribal knowledge from definition to its problems and how to capture it.
Weekly Cadence

How to Establish Weekly Cadence: Guide for Managers

Now, no more need to search about weekly cadence because this blog will answer almost all the questions about weekly cadence. From what it is to types of weekly cadence and duration of such meetings, you can read about everything in this blog.
Help Scout Alternative

Best Help Scout Alternative: An In-Depth Comparison

Searching for the Help Scout alternatives to adopt for your company? Herein we have listed not one only one or two, but 17 best alternatives to Help Scout. Can’t believe our words? Just check out this blog and find a list of 17 top Help Scout alternatives.
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