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A vital feature of any quality management system is the capability to work with the association to explicit and standardized Standard Operating Procedures (SOPs).  Making sure your teams are functioning from a coordinated and formalized procedure not only upsurges productivity...

Employee evaluation is an integral part of every organization. Be it a small startup or a multinational with offices in more than one country, this is how they analyze and assess each employee's performance,   Fact: 72% of employees feel their...

There are a number of distinct features and use cases for Intercom. Customer service reps, distribution reps, and product teams may use it. So, why do you need Intercom alternatives? Due to its costly price tag, which is specified on...

Employee orientation is often tagged as overwhelming and challenging and is, therefore, at worst neglected and not given priority. This article will change that.  But first, I want you to imagine it’s your first day at a new job -...

Are you trying to build a knowledge base in WordPress?WordPress is a popular content management system, and it is an excellent platform for developing a suitable knowledge base for your users. Regular WordPress pages and posts can’t be used for...

Every business needs to be careful about the time that is being spent by its employees daily. The plan for any business is to try and finish off as many tasks as possible in a limited period. It is all...

Are you looking for guidance in writing knowledge base articles for your business?  A Knowledge base is a set of information that users can use to solve their problems or learn about services and products. They are articles containing videos,...

Zendesk is considered one of the best help desk solutions you can choose for your business. But every customer service software has its own advantages and priorities. Some focus on being a cheaper option; some concentrate on offering the best...

Customer lifetime value (CLV) is one of the most significant metrics to ascertain in any expanding business.  If you desire your company to procure and retain extremely valuable consumers, then your team members must learn what consumer lifetime value is...

In this millennial era, understanding how happy your consumers are with your services, products, and their complete experience with your organization has become crucial.  Numerous aspects are contributing to the success of a company and consumer satisfaction is one of...

Knowledge is at the heart of every company’s service desk.  A customer service agent serves as the face of your organization.  It is highly possible to extract the best practices from Knowledge Centered Support (KCS) and utilize them to enhance...

Organizing and sharing files is a requirement for any company, whether big or small.  Many businesses undergo losses each year owing to their lack of knowledge management.  Corporate wiki is often measured as a solution to organize, share, and build...

Learning is the best medicine for any organization. It helps the employees and businesses to grab and share practical knowledge sharing. It typically does not happen by collecting the resources together but developing new ideas, combining knowledge, personal knowledge management...

Whether you own a startup or small to mid-sized business, SaaS Support is the perfect choice for the HR department, Sales & Marketing Department, surveyors, and other departments of the company. Before moving into the details do we know what...

Are you looking to implement the chatbot on your company website? Then, you have landed at the right place. In this competitive world of personalized marketing, chatbots appear to be hitting the markets, providing a real-time one-to-one experience between your...

Knowledge, information, and data are significant assets for any organization. The best and efficient method to build a knowledge base in your organization is to use open-source software. One needs to keep track of the organization’s knowledge and share it...

As your business escalates, the team of employees requires a space to connect with the information that sanctions them to do their work well.  A self service knowledge base is an organized and centralized assembly of information about a service,...

The primary reason that makes your business deficient is lacking proper knowledge. You and your employees must have appropriate knowledge about the business requirements to be at the top in this COVID 19 pandemic. Because remote working is gaining traction...

Fact: 31% of the customers believe that good customer service comes with appropriate assistance from a knowledgeable representative. (Source) Nowadays, many organizations strive to enhance customer satisfaction by delivering the best possible services to their customers. So, they opt to...

In today's fast-paced world, where customer service is an important part of every business, Knowledge Base has become an integral part of keeping customers happy and engaged.  Fact: 70% of customer prefer to get answers online instead of calling or...

Do you still rely on documents, pdf, emails, recorded videos, and word documents to save and share your company’s information with your employees within the organization? But trust me, it’s a hectic process for many employees and a waste of...

Knowledge Management Systems (KMS) is a process and an invaluable tool for big and small businesses and external customers, and internal employees use it more often. Typically, there exist multiple types of Knowledge Management Systems that you can easily include...

In this competitive world, documentation plays a vital role in organizations. When it comes to talking about the best documentation software, Gitbook has secured its place in the list. It is an open-source enterprise wiki software that helps the organization...

“The greatest enemy of knowledge is not ignorance; it is an illusion of knowledge.” – Daniel J. Boorstinerror Is your organization planning to enhance staff productivity, improve the product and service quality? Knowledge is a boon for any organization running...

Intercom provides interactive and impressive customer support using live chat, email support, product tours, frequently asked questions, and other functionality. It is an ideal choice for the marketing and sales department to enhance customer service to a great extent. Want...

Are you looking for alternatives to Bloomfire? You have landed on the right page. Nowadays, many people demand Enterprise Wiki Software and that too, with effective integration, reporting analysis, responsive, and cost-effective solutions. But confused about which software to opt...

 Fact: 85% of employees are not properly engaged, resulting in $7 trillion in lost productivity (source) This is where productivity app Notion tries to help. Whether you want to take notes, create and organize your tasks, or manage databases, Notion...

Have you ever thought that why do employees need training? What type of training do they need? Are there any methods to perform training? Such types of questions usually arise in your mind. The primary goal of conducting employee training...

“To attain knowledge, add things every day. To attain wisdom, remove things every day.” - Lao Tse Have you ever thought about what are the characteristics and advantages of knowledge management systems that can effectively benefit your organization? It’s not...

QUICK VERDICT Overall, Zoho desk is a useful help desk solution with flexible pricing.  Targeted at small to medium-sized companies, Zoho desk stands out in the crowd with its ease of use, value for money, and reporting. Table of Content...

The individual’s ability to obtain, keep, and recover the knowledge is nothing but the standard traditional memory. If the business applies this concept, it goes beyond an individual capability. For this particular reason, organizational memory comes into action to quickly...

Are you curious to learn about the knowledge sharing and knowledge conversion process? Ikujiro Nonaka and Hirotaka Takeuchi are the creators of the SECI model. The SECI model of knowledge management is responsible for performing the knowledge creation process for...

Are you tired of answering monotonous queries from your customers? Does it exhaust all your time that you should be investing in enhancing your products and services? Don’t worry! You just need an appropriate knowledge base to implement in your...

Fact: A research by McKinsey & Company suggests an average employee spends about 8 hours a week searching internal resources for relevant information. That's about 1.5+ productive hours daily wasted. If you add these numbers and apply them to all...

A process to transform information into knowledge within the organization is the Knowledge Management Cycle. It includes the procedure that mentions the capturing, processing, and distributing knowledge in the organization. The organization must adopt impressive knowledge management models based on...

It is rightly said that the more business knowledge your team members possess about your consumers’ products and services, the more successful your organization will be. At times, the knowledge seized by your team members is a lot more challenging...

For any organization or startup,  the knowledge base is the key factor that provides a range of questions & answers, guidance, and impressive documentation for product or service. So, the users just type a few words, and they get a...

Businesses are becoming hyper-competitive these days in this competitive world. All that is mandatory to succeed is to be followed by default. But still, from time to time, we feel something is lacking. As the business companies start to grow...

For any business to achieve great success, their main goal is to enhance the competitive advantage of implementing expert systems. But how to achieve it? Any organization or individual can grab the benefit of dealing with knowledge elicitation to capture,...

It's the battle of the giants. Zendesk vs Freshdesk. Which customer support system is better for you? Let's find out. Customer experience is something that businesses rely on in today's fast-paced world, where customers have thousands of other options they...

Organizations need to be aware of the learning organizations to achieve the business’s primary goals. Knowledge creation is concerned with learning from others or grabbing the knowledge information from outsiders but is built using communication and people interaction among each...

Are you planning to implement the knowledge management strategy in your business? But confused about where to start from? Generally, there exist different types of knowledge like explicit, implicit, and tacit that you need to have expertise on. What are...

Are you looking for an IT help desk ticketing system for your company? But are you finding it difficult to choose the best help desk ticketing system? Don’t worry! We have created a comparison table for you that will help...

What happens when your experienced employee leaves the organization? Have you planned anything regarding the process of knowledge transfer from one employee to another? Well, the organization needs to be ready with a list of questionnaires or areas for capturing...

This review will discuss Freshdesk in detail to see if it suits you or your company. We will dive into Freshdesk features, pricing, and other details. Quick Verdict: Our Freshdesk review found it as a powerful user help tool with...

Documentation is an essential component of the software development approach. For any product or service, documentation plays a vital role for many businesses globally. But how to initiate such a documentation process? Are you for the right procedure to follow?...

Want to read the Zendesk review? Do you want to check out pricing, ratings, and its details like alternatives? Don’t Worry! We are here to answer your questions. This blog covers almost all the information on Zendesk reviews, pricing structure,...

Are you looking for the optimum solution for your organization to improvise the knowledge experience yourself? You need to understand the importance of learning in an organization's planning to perform knowledge sharing or information sharing within the organization. The organizational...

A few years ago when there were not many options available for cloud-based helpdesk software, companies had Zendesk as a big support for their customer service and helpdesk solution. Zendesk has been quite popular as a cloud-based customer service software...

Albert Einstein said "Information is not Knowledge" and this statement becomes more and more true as organizations grow in size. Are you planning to include internal and version-controlled tools for your organization? You need an effective Sharepoint knowledge management process...

Freshdesk is considered as one of the top help desk systems in the market. But one solution does not fit all. A lot of businesses keep searching for Freshdesk alternatives. Maybe the price is too steep for them, or integration...

Are you planning to develop an organizational learning environment for your business productivity? Knowledge management is the best way of doing it. An excellent way to determine this is to opt for the various knowledge management examples to deal with...

What happens when an experienced employee possessing knowledge about an organization suddenly resigns from the job? Such information or knowledge is Tribal Knowledge, and many organizations are still unaware of it. Are you also surprised? Right? The complete and relevant...

Let’s face it: We live in the 21st century, and there is software for anything and everything. So, there is no surprise that software is designed to help you write help pages (no pun intended!). Help Authoring Software or Help...

Want to get rid of answering repetitive questions to your customers again and again? Don't Worry. Your organization just needs the best FAQ Software for the website. Such free FAQ software solutions allow your organization to get impressive customer support...

Are you confused about finding the best alternatives to Help Scout? Don’t Worry! Various Help Scout Alternatives exist in this competitive world, and the in-detail information and comparison will clear all your doubts. In this blog, we are going to...

How many customer service software have you come across that actually make things easier for the users? Almost a decade ago, there were hardly any customer service portals around that worked on customer-centric values. This Help Scout review will help...

As an organization, how do you decide which knowledge sharing technique is the best for your employees and clients? Company knowledge and insights are an important part of the knowledge management system of an organization. Often, companies do not realize...

There are so many things that we know and are aware of but can’t really put a finger on how you know those things or how someone can learn it from you. This information is known as tacit knowledge. According...

What if I tell you that Google processes around 40K search queries per second - the figure is astonishing, right?  Nowadays, trusting a digital medium enhances people’s involvement, helping local businesses update the information accordingly. The business must adopt digital...