Latest Blogs

Did you know that there are 6 key steps in Knowledge Management Process? Read more to know about all the steps of KM process along with the challenges you will be facing. Learn in detail about the 4 Knowledge Management Life Cycle Models and the best practices to follow.

What you will do when your experienced employee leaves the organization? Have you planned anything regarding the process of knowledge transfer? No? Don’t worry. Just visit this blog where you can find knowledge transfer plans and templates to use and make transferring knowledge easier.

If you are finding it difficult to attract more clients and achieve sales goals, then you have landed at the right place. In this blog, we have listed how sales enablement can help you and why your business needs it.

Wondering what are the advantages of effective knowledge management in an organization? Knowledge management is a methodical tactic to seizing and making use of a business’ shared proficiency to craft value. Check out this blog to know more benefits of the knowledge management system.

Want to get a chance to divulge into a project’s course and examine why things functioned the way they did? Conduct a project post mortem meeting which not only increases transparency but also means that the next time when you run a post mortem meeting, you will have all the stats and information handy; without having to delve through ceaseless email chains.

Have you ever experienced difficulty in expressing knowledge that you obtained from personal experience? That is exactly what tacit knowledge is termed as! In a working environment, tacit knowledge is the implementation of implicit knowledge that is specific to an organization. Read on to find more about tacit knowledge with examples.

Want to know more about SharePoint Knowledge Management System? Check out this blog where we have shared five best practices for using SharePoint and also it’s advantages and disadvantages.

Do you know what the Goldilocks effect is? To know detailed information about this principle and how you can make use of this marketing principle in your business, continue reading this blog.

Do yo want to know what knowledge management is and how it is useful for your business? This blog covers almost all the information of knowledge management systems like types, reasons your business needs it, tips to choose right option, and the top knowledge management examples.

Intellectual capital helps companies boost it’s revenue profits, gain new customers, develop new products, and improve business processes. Want to know how to maximize it? To find that out, continue reading the blog.

Want to know what knowledge management is and what are the different models of it? Then, you have landed in the right place as here we have explained KM Models in detail. So, without having a second thought, continue reading it.

Want to know different types of knowledge management systems? Without giving a second thought, check out this blog, where we’ve explained major types of KM systems and listed the five best knowledge management systems to choose from. Happy reading!

Looking for building sales enablement strategies to help your sales team close more deals? Check out this blog that contains a 6-step guide on building sales enablement strategies and some tips for the same.

Want to make knowledge sharing and management easier than ever for your employees? Then, explore these different top knowledge management tools to manage knowledge and information in a more smoother manner. You can make use of any of these mentioned tools and share your experience!

Have you decided to give leadership training to some of your employees? Interesting! To make leadership training smooth and fun, here are 17 effective leadership training activities to consider.

Do you know what explicit knowledge is? Do you need some examples of it? Then continue reading this blog where we have covered detailed information about explicit knowledge from definition to comparison.

Want to know how personal knowledge management software helps your business? Do check out this blog and know what personal knowledge management is and the top software solutions to choose from.

Have you ever gone through Zappos vision statement? There are many things that any company can learn from its vision statement. Want to check out? Continue reading this blog and find out 7 things that you can learn from Zappos vision.

Are you ready to create your first FAQ page for your website? In this blog, we have mentioned a step-by-step guide to create FAQ page. The blog also contains whether you should go with customize FAQ page or ready-made template. Still thinking? Just click to open this blog!

Do you know what knowledge base is and how it is helpful for your business? No? No ned to worry! This blog covers almost all the information about knowledge base from its definition to examples, and tips to consider while creating a knowledge base for your company.

Being a businessman, if you have decided to build a knowledge base in your scaling company, then make use of these best open source knowledge base software. The software allows creating knowledge base to share knowledge, provide better customer support, and boost overall productivity.

What collaboration problems do you face in your workspace and how do you solve them? Herein we have discussed 7 different collaboration problems and also shared how you can solve these problems. So, visit this blog and know the problems along with solutions.

Do you know what transparency is in business? How can you achieve it in your business? To know detailed information about transparency in business, it’s benefits, and how you can achieve it, you can continue reading this blog!

Looking for the best documentation software or tool to use for your business to create technical documentation? Do check out this blog as it contains a list of the 19 best documentation software tools to adopt.

Do you know that there is a difference between process, procedure, and work instructions? To know the exact meaning and difference between them, you can continue reading this blog where we highlighted the differences and steps to write instructions.

Freshdesk is considered as one of the top knowledge base software in the market. But one solution does not fit all. A lot of businesses keep searching for Freshdesk alternatives. ...

There are not only one or two things that you can learn from Google’s values and culture, but there are 10 different things that you as a company can learn from Google’s values and culture of success and implement in your business. Without having a second thought, do visit this blog!

Do you write an effective status report for your business? Rather than writing an effective status report from scratch, do check out these 5 status report templates that allow writing a report in the best manner possible.

Now, creating an online user manual is no more difficult task as you can make use of the top tools that allow writing a user manual online in just a few minutes. Yes, you can try different tools and select the best one to rely on when it comes to writing user manuals.

Do you know that what a status report is and how to create one? What are the benefits of creating such reports? To get answers to all your questions, you can visit this blog where you will find almost all the information related to the status report.

Do you know what is a company culture and why it is important for your company? Herein we have discussed almost everything related to company culture, from its basic understanding to importance, and some best examples of culture statements. So, without giving it a second thought, do check out this blog now!

Are you looking for an IT help desk ticketing system for your company? But are you finding it difficult to choose the best help desk ticketing system? Don’t worry! We ...

Whether it is about starting a new project or working on an ongoing project, it is a must that your company follows the DACI decision-making framework to make things easier. Confused about the DACI framework? Don’t worry, we have covered all the important information about it here!

Do you know what a user guide is and how you can build one for your company? Also known as instruction manuals, a user guide benefits you and your customers in many ways. To know all the important about it, continue reading this blog!

You know that weekly check-in can build a strong foundation of healthy manager-employee relationships in your company? Can’t believe it? Check out this blog and get a complete guide on making utmost use of weekly check-in.

Have you ever come across the words tribal knowledge? Do you what it is and how you can capture such knowledge in your company? In this blog, you will get almost all the information of tribal knowledge from definition to its problems and how to capture it.

Now, no more need to search about weekly cadence because this blog will answer almost all the questions about weekly cadence. From what it is to types of weekly cadence and duration of such meetings, you can read about everything in this blog.

Searching for the Help Scout alternatives to adopt for your company? Herein we have listed not one only one or two, but 17 best alternatives to Help Scout. Can’t believe our words? Just check out this blog and find a list of 17 top Help Scout alternatives.

How many customer service software have you come across that actually make things easier for the users? Almost a decade ago, there were hardly any customer service portals around that ...

We all have been in a situation where the manual we were looking for is gone. It’s hard to keep track of manuals nowadays with technology dominating our lives. Don’t ...

Employees, whether old or new, require continuous training to stay updated with the latest skill sets. They need to evolve and understand the latest practices in their fields. The American ...

These days employees don’t stick with one job. If employees feel unsatisfied or underpaid at the current employment, their best resort is to move to another company that values them. ...

Information is exchanged both externally and internally in the various departments. The internal communication messages are frequently delivered in the type of an email or memo template. An interoffice memo ...

Educating your customers is a crucial part of a product’s journey. Once the product is sold, you need to share instruction manuals with the end-users so they can set up ...

QUICK VERDICT Overall, Zoho desk is a useful help desk solution with flexible pricing.  Targeted at small to medium-sized companies, Zoho desk stands out in the crowd with its ease ...

BP oil rig exploded in the Gulf of Mexico in 2010, taking 11 lives and destroying the aquatic ecosystem.  Could this disaster have been prevented? Yes, by accurately documenting and ...

A product always comes with a user manual to help customers learn how to use it.  User manuals can mean the difference between a great customer experience and a terrible ...

As an organization, how do you decide which knowledge sharing technique is the best for your employees and clients? Company knowledge and insights are an important part of the knowledge ...

A survey conducted shows almost 30% of employees leave their job within the first 90 days of joining.  This is a big number considering someone who has risked it all ...

Slack has made an impact on how companies work throughout the day.  Communication is now more fluid and specific in slack. Users can go back and check their previous conversations. ...

Team collaboration is the foundation of any prosperous business. Collaborative offices sense a more engaged workforce, improved team performance, and increased levels of trust. It facilitates knowledge-sharing methods and gives ...

Customer satisfaction is of the utmost importance when it comes to SaaS businesses. And Customers prefer FAQs and knowledge base saas to phone support. Correlate this trend to how SaaS ...

Are you looking for a tool to manage your digital workflow? or you heard about ServiceNow and want detailed information about the software? This blog will address both questions. Having ...

Fact: A research shows 66% of adults value their time as the most important factor when dealing with a company. The research statistics stated above show how important time is ...

Are you looking for an alternative to ServiceNow? Or, are you, in general, looking for tools to manage your business’s digital workflow? In both situations, you have come to the ...

In the words of Philip Kotler, The best advertising occurs naturally by satisfied customers. Handling customer complaints may seem frustrating, but these complaints can serve as a goldmine opportunity for ...

These days, businesses rely on communicating with their clientele more than ever before.  In any call center, just pleasant customer service is not enough to provide great customer experience.  So, ...

As your company grows, the need for training, swift answers to questions, and a lot of communication is needed between employees. This can be achieved with the help of a ...

Is your company looking for a recruitment tool to hire potential candidates?  If you want to hire suitable candidates for your company, you will need an efficient recruiting process. With ...

Your customers may or may not remember a good customer service experience. Nevertheless, the experience stays with them subconsciously. But, they’ll surely remember a bad customer service experience, for a ...

Customer feedback is important because it provides unique ideas to businesses for improving their products. It also helps the marketing team in designing creative marketing strategies to boost the business. ...

For any business to achieve great success, their main goal is to enhance the competitive advantage of implementing expert systems. But how to achieve it? Any organization or individual can ...

CloudTutorial is a self-contained tool you can use to create a knowledge base and FAQ page for your business’s website. No matter which industry you cater to, CloudTutorial would never ...

In today’s fast-paced world where everything is just a mouse click away, information is also shared through digital means. With so many different communication mediums, important information can get lost ...

Want to see some real-life examples of how knowledge management has contributed to the growth of all types of organizations around the world? Read the blog to learn from the example of Evernote, Canava, Slack, Amazon, and InstaCart.

If you are having a customer-centric company, then knowing how satisfied are your customers is very important. A customer satisfaction survey can be conducted to understand what your users are ...

Offering a great customer experience is the new norm. Businesses are always looking to increase their client’s experience as it is considered a must if you want to grow the ...

A knowledge base has become an essential tool in today’s business. Especially for software startups as they do not have as much staff to allocate for manual support, but they ...

Organizations need to be aware of the learning organizations to achieve the business’s primary goals. Knowledge creation is concerned with learning from others or grabbing the knowledge information from outsiders ...

In today’s digital age, where everything is available just a click away, the eCommerce industry is booming. Fact: An estimated 2 billion people buy or tend to buy online (Source) ...

Companies that pay heed to their customers stand at 60% more profit than those that don’t. (Research by Deloitte and Touche) This research has proved that when companies become customer-centric, ...

For any programmer, reliable software documentation is a must.  The prime objective of effective documentation is to confirm that stakeholders and developers are following the same route to realizing the ...

It’s the battle of the giants. Zendesk vs Freshdesk. Which customer support system is better for you? Let’s find out. Customer experience is something that businesses rely on in today’s ...

We’re living in a day and age where time is more precious than money for customers. As time-strapped customers, we don’t like to wait for 72 hours to get a ...

Call Centers are one of the essential mediums through which businesses deliver customer support. They essentially help the customer support team to answer questions, resolve queries, and collect customer feedback. ...

Fact: A research by McKinsey & Company suggests an average employee spends about 8 hours a week searching internal resources for the relevant information they need. That’s about 1.5+ productive ...

How many leads do we need to fulfill our revenue targets in the current quarter?  What should be the revenue target of our business in 2021?  Do we need more ...

There are different types of customer service and each has a unique set of offerings that every business can employ.  Consumer service is not always persistent, and it is not ...

In today’s digital age of marketing, standing out from the rest of the crowd is a difficult task. Question: Building a great product is one thing, but how to make ...

Are you looking for alternatives to Bloomfire? You have landed on the right page. Nowadays, many people demand Enterprise Wiki Software and that too, with effective integration, reporting analysis, responsive, ...

What should a customer service team focus on when taking customer calls?  Should the focus be on providing a quick response? Or on giving a clear and concise answer? Well, ...

Landing a customer is one thing; keeping the customer happy and satisfied is another.  Fact: It takes about 12 good experiences to make up for a single bad experience (source) ...

In this fast-paced world, if you are keeping track of your data manually, with documents and spreadsheets, you are probably in need of marketing automation.  A CRM database is a ...

Are you tired of answering monotonous queries from your customers? Does it exhaust all your time that you should be investing in enhancing your products and services? Don’t worry! You ...

Marketers do a lot of stuff to attract potential customers to their website. Be it creating social media content, writing helpful articles, advertise on different platforms etc. But what happens ...

Whether you own a startup or small to mid-sized business, SaaS Support is the perfect choice for the HR department, Sales & Marketing Department, surveyors, and other departments of the ...

Does your organization have an unorganized collection of knowledge?  Does it have a knowledge hoarding problem? Most companies fail when it comes to managing their knowledge. How will your employees ...

Many enterprises have a great customer support team with detailed product knowledge and eager to assist.  But only a few of them have such teams that create an SEO knowledge ...

Fact: 96% of the consumers say customer service is an important factor to earn their brand loyalty (source)  This fact explains why more and more companies focus on becoming customer-centric ...

Cloud computing has brought a revolution in application development. SaaS (Software-as-a-Service) has given small and mid-size businesses access to powerful applications, which only large enterprises can afford. SaaS has democratized ...

Are you looking for the optimum solution for your organization to improvise the knowledge experience? You need to understand the importance of learning in an organization’s planning to perform knowledge ...

47% of users have reported an increase in customer retention due to CRM. Customer reporting is the key feature behind this statistic. It allows a company to focus on customers’ ...

The individual’s ability to obtain, keep, and recover the knowledge is nothing but the standard traditional memory. If the business applies this concept, it goes beyond an individual capability. For ...

To be a successful business, you have to ensure the most efficient resource utilization. From sales to inventory, you must have insights into all your business operations. You cannot manage ...

Are you looking for the best help authoring software and tools to use? But finding it difficult to choose one based on its features? In this blog, we have compared top help authoring tools and suggested the best one to opt for!

Sales professionals have much to balance between selling, prospecting, client follow-up, and all the related activities they undergo while preparing for an effective sales presentation.  They recognize that sales activities ...

Having an excellent product or service doesn’t matter if the company has poor customer experiences. A great customer experience is essential for the long-term success of a brand.    American Express ...

One of the most significant components of running any business is query and support management to aid customers with issues related to products and services.  This turned out to be ...

Want to create the best FAQ page for your company and reduce customer queries instantly? It’s time to adopt the best FAQ software tool to create a detailed FAQ page fast, really fast. Check out top FAQ software and tools to choose from.