Latest Blogs

Writing effective standard operating procedures

How to Write Standard Operating Procedures (SOP)?

A vital feature of any quality management system is the capability to work with the association to explicit and standardized Standard Operating Procedures (SOPs).  Making sure your teams are functioning from a coordinated and formalized procedure not only upsurges productivity...
Employee Evaluation Forms and Templates

Employee Evaluation Forms: 7 Templates

Employee evaluation is an integral part of every organization. Be it a small startup or a multinational with offices in more than one country, this is how they analyze and assess each employee's performance,   Fact: 72% of employees feel their...
Intercom Alternatives

Best Intercom Alternatives & Competitors Compared

There are a number of distinct features and use cases for Intercom. Customer service reps, distribution reps, and product teams may use it. So, why do you need Intercom alternatives? Due to its costly price tag, which is specified on...
Creating WordPress Knowledge Base

WordPress Knowledge Base: Themes and Plugins to Use

Are you trying to build a knowledge base in WordPress?WordPress is a popular content management system, and it is an excellent platform for developing a suitable knowledge base for your users. Regular WordPress pages and posts can’t be used for...
Notion.so Review

Notion.so Review: Is This App Worth It?

Every business needs to be careful about the time that is being spent by its employees daily. The plan for any business is to try and finish off as many tasks as possible in a limited period. It is all...
How to Knowledge Base Articles

Writing Knowledge Base Articles: The Complete Guide

Are you looking for guidance in writing knowledge base articles for your business?  A Knowledge base is a set of information that users can use to solve their problems or learn about services and products. They are articles containing videos,...
Top Zendesk Competitors

Top Zendesk Competitors Compared

Zendesk is considered one of the best help desk solutions you can choose for your business. But every customer service software has its own advantages and priorities. Some focus on being a cheaper option; some concentrate on offering the best...
Customer Lifetime Value

Customer Lifetime Value (CLV): Meaning and Importance

Customer lifetime value (CLV) is one of the most significant metrics to ascertain in any expanding business.  If you desire your company to procure and retain extremely valuable consumers, then your team members must learn what consumer lifetime value is...
Customer Satisfaction

How to Increase Customer Satisfaction: The Ultimate Guide

In this millennial era, understanding how happy your consumers are with your services, products, and their complete experience with your organization has become crucial.  Numerous aspects are contributing to the success of a company and consumer satisfaction is one of...
Knowledge Centered Support (KCS)

What is Knowledge Centered Support And Why It Matters To You?

Knowledge is at the heart of every company’s service desk.  A customer service agent serves as the face of your organization.  It is highly possible to extract the best practices from Knowledge Centered Support (KCS) and utilize them to enhance...
corporate wiki - is it good solution?

Corporate Wiki: Is it the Best Way to Share Knowledge?

Organizing and sharing files is a requirement for any company, whether big or small.  Many businesses undergo losses each year owing to their lack of knowledge management.  Corporate wiki is often measured as a solution to organize, share, and build...
Personal Knowledge Management Software

4 Best Personal Knowledge Management Software Solutions

Learning is the best medicine for any organization. It helps the employees and businesses to grab and share practical knowledge sharing. It typically does not happen by collecting the resources together but developing new ideas, combining knowledge, personal knowledge management...
SaaS Support

Best SaaS Support Solution: Let Customers Help Themselves

Whether you own a startup or small to mid-sized business, SaaS Support is the perfect choice for the HR department, Sales & Marketing Department, surveyors, and other departments of the company. Before moving into the details do we know what...
Best Chatbot Software with Comparison

13 Best Chatbot Software: Features, Reviews, and Pricing Compared

Are you looking to implement the chatbot on your company website? Then, you have landed at the right place. In this competitive world of personalized marketing, chatbots appear to be hitting the markets, providing a real-time one-to-one experience between your...
Self Service Knowledge Base - The Complete Guide

Self Service Knowledge Base: The Key to Happy Customers

As your business escalates, the team of employees requires a space to connect with the information that sanctions them to do their work well.  A self service knowledge base is an organized and centralized assembly of information about a service,...
Knowledge Management Tools

Best Knowledge Management Tools (KMTools)

The primary reason that makes your business deficient is lacking proper knowledge. You and your employees must have appropriate knowledge about the business requirements to be at the top in this COVID 19 pandemic. Because remote working is gaining traction...
Best Help Desk Software

Best Help Desk Software (Including Free Options)

Fact: 31% of the customers believe that good customer service comes with appropriate assistance from a knowledgeable representative. (Source) Nowadays, many organizations strive to enhance customer satisfaction by delivering the best possible services to their customers. So, they opt to...
free hosted knowledge base

Free Hosted Knowledge Base Service

In today's fast-paced world, where customer service is an important part of every business, Knowledge Base has become an integral part of keeping customers happy and engaged.  Fact: 70% of customer prefer to get answers online instead of calling or...
top internal knowledge base software

Free Internal Knowledge Base Software

Do you still rely on documents, pdf, emails, recorded videos, and word documents to save and share your company’s information with your employees within the organization? But trust me, it’s a hectic process for many employees and a waste of...
Types of Knowledge Management Systems

Major Types of Knowledge Management Systems Explained

Knowledge Management Systems (KMS) is a process and an invaluable tool for big and small businesses and external customers, and internal employees use it more often. Typically, there exist multiple types of Knowledge Management Systems that you can easily include...
top gitbook alternatives

Best Gitbook Alternatives & Competitors

In this competitive world, documentation plays a vital role in organizations. When it comes to talking about the best documentation software, Gitbook has secured its place in the list. It is an open-source enterprise wiki software that helps the organization...
Intercom Reviews

Intercom Reviews & Pricing: Still Good?

Intercom provides interactive and impressive customer support using live chat, email support, product tours, frequently asked questions, and other functionality. It is an ideal choice for the marketing and sales department to enhance customer service to a great extent. Want...
Bloomfire Competitors and Alternatives

Top Bloomfire Competitors & Alternatives

Are you looking for alternatives to Bloomfire? You have landed on the right page. Nowadays, many people demand Enterprise Wiki Software and that too, with effective integration, reporting analysis, responsive, and cost-effective solutions. But confused about which software to opt...
Best Notion Alternatives

Best Notion Alternatives & Competitors

 Fact: 85% of employees are not properly engaged, resulting in $7 trillion in lost productivity (source) This is where productivity app Notion tries to help. Whether you want to take notes, create and organize your tasks, or manage databases, Notion...
In-Depth Guide on Employee Training & Development

Employee Training & Development: In-Depth Guide

Have you ever thought that why do employees need training? What type of training do they need? Are there any methods to perform training? Such types of questions usually arise in your mind. The primary goal of conducting employee training...
Advantages of Knowledge Management System

Advantages of Knowledge Management System: 10 Benefits to Consider

“To attain knowledge, add things every day. To attain wisdom, remove things every day.” - Lao Tse Have you ever thought about what are the characteristics and advantages of knowledge management systems that can effectively benefit your organization? It’s not...
Zoho desk review

Zoho Desk Review: Helpdesk Features & Pricing

QUICK VERDICT Overall, Zoho desk is a useful help desk solution with flexible pricing.  Targeted at small to medium-sized companies, Zoho desk stands out in the crowd with its ease of use, value for money, and reporting. Table of Content...
Organizational Memory

Organizational Memory: Meaning, Strategy & Importance

The individual’s ability to obtain, keep, and recover the knowledge is nothing but the standard traditional memory. If the business applies this concept, it goes beyond an individual capability. For this particular reason, organizational memory comes into action to quickly...
SECI Model - Knowledge Creation & Dimensions

SECI Model: Knowledge Creation & Dimensions

Are you curious to learn about the knowledge sharing and knowledge conversion process? Ikujiro Nonaka and Hirotaka Takeuchi are the creators of the SECI model. The SECI model of knowledge management is responsible for performing the knowledge creation process for...
Creating a Knowledge base

How to Create a Knowledge Base That Customers Will Love?

Are you tired of answering monotonous queries from your customers? Does it exhaust all your time that you should be investing in enhancing your products and services? Don’t worry! You just need an appropriate knowledge base to implement in your...
Internal knowledge base

Internal Knowledge Base: How to Build the Perfect One

Fact: A research by McKinsey & Company suggests an average employee spends about 8 hours a week searching internal resources for relevant information. That's about 1.5+ productive hours daily wasted. If you add these numbers and apply them to all...
Models of Knowledge Management

Models of Knowledge Management (KMModels) Explained

A process to transform information into knowledge within the organization is the Knowledge Management Cycle. It includes the procedure that mentions the capturing, processing, and distributing knowledge in the organization. The organization must adopt impressive knowledge management models based on...
Implicit Knowledge: Everything you need to know

Implicit Knowledge: Definition & In-Depth Explanation

It is rightly said that the more business knowledge your team members possess about your consumers’ products and services, the more successful your organization will be. At times, the knowledge seized by your team members is a lot more challenging...
Knowledge Management Software

5 Best Knowledge Base Management Software Solutions

For any organization or startup,  the knowledge base is the key factor that provides a range of questions & answers, guidance, and impressive documentation for product or service. So, the users just type a few words, and they get a...
Knowledge Acquisition

Knowledge Acquisition: Definition & In-Depth Explanation

For any business to achieve great success, their main goal is to enhance the competitive advantage of implementing expert systems. But how to achieve it? Any organization or individual can grab the benefit of dealing with knowledge elicitation to capture,...
zendesk vs freshdesk

Zendesk vs Freshdesk: In-Depth Comparison

It's the battle of the giants. Zendesk vs Freshdesk. Which customer support system is better for you? Let's find out. Customer experience is something that businesses rely on in today's fast-paced world, where customers have thousands of other options they...
Knowledge Creation Explained

Knowledge Creation Explained: How The Knowledge is Created?

Organizations need to be aware of the learning organizations to achieve the business’s primary goals. Knowledge creation is concerned with learning from others or grabbing the knowledge information from outsiders but is built using communication and people interaction among each...
Explicit Knowledge

Explicit Knowledge: Definition & In-Depth Explanation

Are you planning to implement the knowledge management strategy in your business? But confused about where to start from? Generally, there exist different types of knowledge like explicit, implicit, and tacit that you need to have expertise on. What are...
Ticketing System

Best IT & Helpdesk Ticketing Systems Compared

Are you looking for an IT help desk ticketing system for your company? But are you finding it difficult to choose the best help desk ticketing system? Don’t worry! We have created a comparison table for you that will help...
Knowledge Transfer

Knowledge Transfer: Plans & Templates

What happens when your experienced employee leaves the organization? Have you planned anything regarding the process of knowledge transfer from one employee to another? Well, the organization needs to be ready with a list of questionnaires or areas for capturing...
Freshdesk Review

Freshdesk Review: Features, Pricing & Details

This review will discuss Freshdesk in detail to see if it suits you or your company. We will dive into Freshdesk features, pricing, and other details. Quick Verdict: Our Freshdesk review found it as a powerful user help tool with...
best technical documentation software

Best Technical Documentation Software & Tools

Documentation is an essential component of the software development approach. For any product or service, documentation plays a vital role for many businesses globally. But how to initiate such a documentation process? Are you for the right procedure to follow?...
Zendesk Review

Zendesk Review: Details, Ratings & Pricing

Want to read the Zendesk review? Do you want to check out pricing, ratings, and its details like alternatives? Don’t Worry! We are here to answer your questions. This blog covers almost all the information on Zendesk reviews, pricing structure,...
Organizational Learning

Organizational Learning: Theory & Meaning Explained

Are you looking for the optimum solution for your organization to improvise the knowledge experience yourself? You need to understand the importance of learning in an organization's planning to perform knowledge sharing or information sharing within the organization. The organizational...
Zendesk Alternatives

Best Zendesk Alternatives to Use Instead

A few years ago when there were not many options available for cloud-based helpdesk software, companies had Zendesk as a big support for their customer service and helpdesk solution. Zendesk has been quite popular as a cloud-based customer service software...
SharePoint Knowledge Management

SharePoint Knowledge Management: 5 Best Practices

Albert Einstein said "Information is not Knowledge" and this statement becomes more and more true as organizations grow in size. Are you planning to include internal and version-controlled tools for your organization? You need an effective Sharepoint knowledge management process...
FreshDesk Alternatives

Best Freshdesk Alternative & Competitors

Freshdesk is considered as one of the top help desk systems in the market. But one solution does not fit all. A lot of businesses keep searching for Freshdesk alternatives. Maybe the price is too steep for them, or integration...
Knowledge Management Examples

Knowledge Management Examples: The Best 5 Systems Explained

Are you planning to develop an organizational learning environment for your business productivity? Knowledge management is the best way of doing it. An excellent way to determine this is to opt for the various knowledge management examples to deal with...
tribal knowledge

Tribal Knowledge: Definition & How to Capture It

What happens when an experienced employee possessing knowledge about an organization suddenly resigns from the job? Such information or knowledge is Tribal Knowledge, and many organizations are still unaware of it. Are you also surprised? Right? The complete and relevant...
Best FAQ Software

Best FAQ Software Solutions & Tools

Want to get rid of answering repetitive questions to your customers again and again? Don't Worry. Your organization just needs the best FAQ Software for the website. Such free FAQ software solutions allow your organization to get impressive customer support...
Help Scout Alternative

Best Help Scout Alternative: An In-Depth Comparison

Are you confused about finding the best alternatives to Help Scout? Don’t Worry! Various Help Scout Alternatives exist in this competitive world, and the in-detail information and comparison will clear all your doubts. In this blog, we are going to...
Help Scout Review

Help Scout Review: The Platform Could Be Better

How many customer service software have you come across that actually make things easier for the users? Almost a decade ago, there were hardly any customer service portals around that worked on customer-centric values. This Help Scout review will help...
Bloomfire Review

Bloomfire Review: Platform, Pricing & Usability

As an organization, how do you decide which knowledge sharing technique is the best for your employees and clients? Company knowledge and insights are an important part of the knowledge management system of an organization. Often, companies do not realize...
Tacit Knowledge

Tacit Knowledge: Definition & Real Examples

There are so many things that we know and are aware of but can’t really put a finger on how you know those things or how someone can learn it from you. This information is known as tacit knowledge. According...
Digital Knowledge Management Platforms

Top Digital Knowledge Management Platforms To Boost Your Business

What if I tell you that Google processes around 40K search queries per second - the figure is astonishing, right?  Nowadays, trusting a digital medium enhances people’s involvement, helping local businesses update the information accordingly. The business must adopt digital...

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