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Team collaboration is the foundation of any prosperous business. Collaborative offices sense a more engaged workforce, improved team performance, and increased levels of trust. It facilitates knowledge-sharing methods and gives more opportunities to learn and evolve. By implementing the apt...

Customer satisfaction is of the utmost importance when it comes to SaaS businesses. And Customers prefer FAQs and knowledge base saas to phone support. Correlate this trend to how SaaS providers continuously face the issue of not providing proper assistance...

Are you looking for a tool to manage your digital workflow? or you heard about ServiceNow and want detailed information about the software? This blog will address both questions. Having a digital workflow software is a must for companies. It...

Fact: A research shows 66% of adults value their time as the most important factor when dealing with a company. The research statistics stated above show how important time is when customers are talking to your company. This time is...

Are you looking for an alternative to ServiceNow? Or, are you, in general, looking for tools to manage your business's digital workflow? In both situations, you have come to the right place. Companies have been using ServiceNow for two purposes. ...

Businesses are becoming hyper-competitive these days in this competitive world. All that is mandatory to succeed is to be followed by default. But still, from time to time, we feel something is lacking. As the companies start to grow in...

In the words of Philip Kotler, The best advertising occurs naturally by satisfied customers. Handling customer complaints may seem frustrating, but these complaints can serve as a goldmine opportunity for companies if leveraged right.  A satisfied customer combined with an...

These days, businesses rely on communicating with their clientele more than ever before.  In any call center, just pleasant customer service is not enough to provide great customer experience.  So, we ought to use call center best practices to satisfy...

As your company grows, the need for training, swift answers to questions, and a lot of communication is needed between employees. This can be achieved with the help of a knowledge base. Not only does a knowledge base help teams...

Is your company looking for a recruitment tool to hire potential candidates?  If you want to hire suitable candidates for your company, you will need an efficient recruiting process. With the right recruitment tool, your recruiters perform the hiring process...

Your customers may or may not remember a good customer service experience. Nevertheless, the experience stays with them subconsciously. But, they’ll surely remember a bad customer service experience, for a very long time. Maybe forever, you never know.  Mind you,...

Customer feedback is important because it provides unique ideas to businesses for improving their products. It also helps the marketing team in designing creative marketing strategies to boost the business. Your customers understand your products better than you. Why? Because...

For any business to achieve great success, their main goal is to enhance the competitive advantage of implementing expert systems. But how to achieve it? Any organization or individual can grab the benefit of dealing with knowledge elicitation to capture,...

CloudTutorial is a self-contained tool you can use to create a knowledge base and FAQ page for your business’s website. No matter which industry you cater to, CloudTutorialwould never fail to impress you. You can make use of this software...

In today's fast-paced world where everything is just a mouse click away, information is also shared through digital means. With so many different communication mediums, important information can get lost in emails, websites, social media, etc.  Fact: A whopping 89%...

A process to transform information into knowledge within the organization is the Knowledge Management Cycle. It includes the procedure that mentions the capturing, processing, and distributing of knowledge in the organization. The organization must adopt impressive knowledge management based on...

Are you planning to develop an organizational learning environment for your business productivity? Knowledge management is the best way of doing it. An excellent way to determine this is to opt for the various knowledge management examples to deal with...

If you are having a customer-centric company, then knowing how satisfied are your customers is very important. A customer satisfaction survey can be conducted to understand what your users are thinking about your brand, product, customer service, and support. Through...

Offering a great customer experience is the new norm. Businesses are always looking to increase their client's experience as it is considered a must if you want to grow the business. Fact: Customer experience will become the key deciding factor...

A knowledge base has become an essential tool in today's business. Especially for software startups as they do not have as much staff to allocate for manual support, but they want their quality of support and onboarding to be top-notch....

Organizations need to be aware of the learning organizations to achieve the business’s primary goals. Knowledge creation is concerned with learning from others or grabbing the knowledge information from outsiders but is built using communication and people interaction among each...

In today's digital age, where everything is available just a click away, the eCommerce industry is booming. Fact: An estimated 2 billion people buy or tend to buy online (Source) But with thousands of alternate options available just a click...

Companies that pay heed to their customers stand at 60% more profit than those that don’t. (Research by Deloitte and Touche) This research has proved that when companies become customer-centric, they have a higher chance to succeed. And that’s primarily...

The primary reason that makes your business deficient is lacking proper knowledge. You and your employees must have appropriate knowledge about the business requirements to be at the top in this COVID 19 pandemic. Because remote working is gaining traction...

For any programmer, reliable software documentation is a must.  The prime objective of effective documentation is to confirm that stakeholders and developers are following the same route to realizing the aim of the project.  To attain them, adequate types of...

It’s the battle of the giants. Zendesk vs Freshdesk. Which customer support system is better for you? Let’s find out. Customer experience is something that businesses rely on in today's fast-paced world, where customers have thousands of other support options...

We’re living in a day and age where time is more precious than money for customers. As time-strapped customers, we don’t like to wait for 72 hours to get a response to our queries. We want it instantly and in...

Call Centers are one of the essential mediums through which businesses deliver customer support. They essentially help the customer support team to answer questions, resolve queries, and collect customer feedback. All is good till here. Now, with the COVID-19 pandemic,...

Fact: A research by McKinsey & Company suggests an average employee spends about 8 hours a week searching internal resources for the relevant information they need. That's about 1.5+ productive hours daily wasted. If you add these numbers and apply...

How many leads do we need to fulfill our revenue targets in the current quarter?  What should be the revenue target of our business in 2021?  Do we need more people for our sales team to achieve sales goals?  How...

Are you planning to implement the knowledge management strategy in your business? But confused about where to start from? Generally, there exist different types of knowledge like explicit, implicit, and tacit that you need to have expertise on. What are...

There are different types of customer service and each has a unique set of offerings that every business can employ.  Consumer service is not always persistent, and it is not the same universally.  In the past, there used to be...

In today's digital age of marketing, standing out from the rest of the crowd is a difficult task. Question: Building a great product is one thing, but how to make sure your brand reaches the right audience with the right...

Are you looking for alternatives to Bloomfire? You have landed on the right page. Nowadays, many people demand Enterprise Wiki Software and that too, with effective integration, reporting analysis, responsive, and cost-effective solutions. But confused about which software to opt...

What should a customer service team focus on when taking customer calls?  Should the focus be on providing a quick response? Or on giving a clear and concise answer? Well, a customer expects both. They don't like waiting or getting...

Landing a customer is one thing; keeping the customer happy and satisfied is another.  Fact: It takes about 12 good experiences to make up for a single bad experience (source) Companies have recognized this fact and in order to increase...

In this fast-paced world, if you are keeping track of your data manually, with documents and spreadsheets, you are probably in need of marketing automation.  A CRM database is a tool that you can utilize to manage data and mechanize...

Are you tired of answering monotonous queries from your customers? Does it exhaust all your time that you should be investing in enhancing your products and services? Don’t worry! You just need an appropriate knowledge base to implement in your...

Marketers do a lot of stuff to attract potential customers to their website. Be it creating social media content, writing helpful articles, advertise on different platforms etc. But what happens if they succeed in doing so?  Fact: Customer who were...

Whether you own a startup or small to mid-sized business, SaaS Support is the perfect choice for the HR department, Sales & Marketing Department, surveyors, and other departments of the company. Before moving into the details do we know what...

Does your organization have an unorganized collection of knowledge?  Does it have a knowledge hoarding problem? Most companies fail when it comes to managing their knowledge. How will your employees perform their tasks if they struggle to access the information?...

Many enterprises have a great customer support team with detailed product knowledge and eager to assist.  But only a few of them have such teams that create an SEO knowledge base and other related self-serve resources for their consumers.  And...

Fact: 96% of the consumers say customer service is an important factor to earn their brand loyalty (source)  This fact explains why more and more companies focus on becoming customer-centric as this is what customers prefer. Let us share the...

Cloud computing has brought a revolution in application development. SaaS (Software-as-a-Service) has given small and mid-size businesses access to powerful applications, which only large enterprises can afford. SaaS has democratized the development and distribution of software solutions. It has made...

Are you looking for the optimum solution for your organization to improvise the knowledge experience? You need to understand the importance of learning in an organization's planning to perform knowledge sharing or information sharing within the organization. Organizational learning is essential...

47% of users have reported an increase in customer retention due to CRM. Customer reporting is the key feature behind this statistic. It allows a company to focus on customers’ behavior to improve their experience and retain them. CRM reports...

The individual’s ability to obtain, keep, and recover the knowledge is nothing but the standard traditional memory. If the business applies this concept, it goes beyond an individual capability. For this particular reason, organizational memory comes into action to quickly...

To be a successful business, you have to ensure the most efficient resource utilization. From sales to inventory, you must have insights into all your business operations. You cannot manage what you don’t have data on, so sales metrics are...

Let’s face it: We live in the 21st century, and there is software for anything and everything. So, there is no surprise that software is designed to help you write help pages (no pun intended!). Help Authoring Software or Help...

Sales professionals have much to balance between selling, prospecting, client follow-up, and all the related activities they undergo while preparing for an effective sales presentation.  They recognize that sales activities like client support and business development are crucial elements to...

Having an excellent product or service doesn't matter if the company has poor customer experiences. A great customer experience is essential for the long-term success of a brand.    American Express research says that 86% of customers are willing to pay...

One of the most significant components of running any business is query and support management to aid customers with issues related to products and services.  This turned out to be more complicated as customers resorted to social media or the...

“The most successful men work smart, not hard” - Bangambiki Habyarimana, The Great Pearl of Wisdom How many of us dread opening our emails to answer the same question for the millionth time to the customer support team? Any customer...

We know so many things and are aware of but can’t put the finger on how you know those things or how one can learn it from you. This information is known as tacit knowledge. According to the definition by...

The customer experience (read: customer success) and effective communication is of utmost importance in today’s digital era, especially if your whole business model pivots around it.  The support team can only deliver so much and SaaS providers constantly face the...

Customer satisfaction has become the new norm. Every business is increasing its customer service game to be more user-friendly. Fact: 54% of customers say they have higher customer service expectations than they had a year ago (source) But it's not...

Fact: A whopping 96% of consumers believe customer service is an important factor for their loyalty to a brand (source) Customer experience is now the main difference between a successful and a mediocre business. With thousands of options just a...

Communication issues in the workplace between employees at all hierarchical levels is something that a lot of organizations are now trying to address. After all, the opportunity cost associated with communication problems in the workplace is immense. 57% of employees...

Knowledge sharing is the procedure of conveying explicit and tacit knowledge from one individual to another.  There are numerous noteworthy ways to increase knowledge sharing in organizations.  In any business, sharing knowledge and data not only upsurges employee productivity but...

Why are businesses unable to eliminate barriers that prevent collaboration and communication across different departments? It’s because of silos in the workplace.   The silo mentality is where employees do not share information across departments in the same organization. It is...

Information hoarding amongst employees has quickly risen to be one of the most prevalent questions in the workplace. Why? Because employees do not want to take part in the data they have spent so much time working on. An information...

Learning is the best medicine for any organization. It helps the employees and businesses to grab and share practical knowledge sharing. It typically does not happen by collecting the resources together but developing new ideas, combining knowledge, personal knowledge management...

Business leaders across the globe have started realizing the importance of social media in improving employee participation. Investing in Enterprise 2.0 technology platforms isn't enough for achieving success.  But, how to get large-scale engagement among employees? Well, first and foremost,...

What if I tell you that Google processes around 40K search queries per second - the figure is astonishing, right?  Nowadays, trusting a digital medium enhances people’s involvement, helping local businesses update the information accordingly. The business must adopt digital...

If you are searching for ways to improve your business processes and workflows, you must adopt an online file collaboration software.  There is a wide-range of such flexible and affordable tools obtainable in the market. For anybody who is not...

Knowledge, information, and data are significant assets for any organization. The best and efficient method to build a knowledge base in your organization is to use open-source software. One needs to keep track of the organization’s knowledge and share it...

In today's digital age, the work environment has changed a lot. Instead of a typical go-to office, teams are now global. After the Covid-19 pandemic, the global team phenomenon has become a necessary part of every organization. But new things...

How does your business manage the dozens of documents and paperwork regularly?  2019 Intelligent information management benchmark report says:  86% of employees faced difficulties in locating office files46% found the searching of these office files a time-consuming and challenging process 83%...

Implementing proactive customer service is the best you can do for your business in 2021. I’ll tell you why. But first things first, I was shocked to know that as per a Smart Customer Service report, U.S brands lose as...

Retaining customers is as difficult as creating new clients.  This is why most companies focus on customer experience. Fact: According to research, 86% of buyers are willing to pay more for a better customer experience (source) A good customer experience...

As we all know that FAQ means frequently asked questions, and such a page addresses the common customer questions. FAQ section covers a variety of topics and saves time for both customers and customer service rep. With FAQ pages, the...

If you’re looking to build a brand new website or thinking of revamping your existing website, this Google Sites tutorial is exactly where you should be. Why do I say that? Because let’s face it all these glamorous websites on...

Do you want to create an FAQ page for your website? We often have some questions when we are looking for a product to purchase. To get the answers, we head to the FAQ section. As we all know that...

Research in 2012 says that an employee spends 20% of their work time researching for internal information. It means that an employee is only working 4 out of 5 days per week, or out of 5 employees, only 4 are...

I’ll talk about FAQ questions in great detail today.  Why?   Because it’s 2021, and customer experience has already overtaken price and product as the key brand differentiator - (Walker Study).  So we know businesses need to put customer experience at...

We understand that a customer’s feedback and opinions are significant because they influence the sustainability of the company through its whole lifecycle.  The best way to rapidly collect such feedback is with the customer feedback forms.  Some forms are intended...

What do you do when you have any questions in your mind about products, services, or any topics? Do you Google it? Do you ask anyone? Do you read answers online? Well, Quora has made the lives of readers easy...

Confluence is considered one of the best collaboration tools in the market. Created by Atlassian, Confluence has been a favorite of many teams to help them keep the work centralized and organized. It is widely used as a corporate wiki...

Want to make your customer service more effective? Well, we are here to share ideas that will make it effective and cost-efficient too. Yes! You guessed it right. We are here with the best 25 “FAQ examples” to be inspired...

Gradually, your business starts to become more complicated as it grows. The operating procedures start to get less efficient. In such situations, organizations need to adopt the best practices to improve efficiency. Process documentation is one such practice. In this...

Are you looking forward to creating a FAQ page to improve your customer service? You are on the right path but wait a second. Without proper planning and execution, FAQ pages can degrade customer service and eventually ruin your brand...

Every product comes with a particular set of instructions. These instructions are often related to the use of the product or how to get the most out of it or how to take good care of it. Instructions are rolled...

A vital feature of any quality management system is the capability to work with the association to explicit and standardized Standard Operating Procedures (SOPs).  Making sure your teams are functioning from a coordinated and formalized procedure not only upsurges productivity...

Employee evaluation is an integral part of every organization. Be it a small startup or a multinational with offices in more than one country, this is how they analyze and assess each employee's performance,   Fact: 72% of employees feel their...

There are a number of distinct features and use cases for Intercom. Customer service reps, distribution reps, and product teams may use it. So, why do you need Intercom alternatives? Due to its costly price tag, which is specified on...

Employee orientation is often tagged as overwhelming and challenging and is, therefore, at worst neglected and not given priority. This article will change that.  But first, I want you to imagine it’s your first day at a new job -...

Are you trying to build a knowledge base in WordPress?WordPress is a popular content management system, and it is an excellent platform for developing a suitable knowledge base for your users. Regular WordPress pages and posts can’t be used for...

Every business needs to be careful about the time that is being spent by its employees daily. The plan for any business is to try and finish off as many tasks as possible in a limited period. It is all...

Are you looking for guidance in writing knowledge base articles for your business?  A Knowledge base is a set of information that users can use to solve their problems or learn about services and products. They are articles containing videos,...

Zendesk is considered one of the best help desk solutions you can choose for your business. But every customer service software has its own advantages and priorities. Some focus on being a cheaper option; some concentrate on offering the best...

Customer lifetime value (CLV) is one of the most significant metrics to ascertain in any expanding business.  If you desire your company to procure and retain extremely valuable consumers, then your team members must learn what consumer lifetime value is...

In this millennial era, understanding how happy your consumers are with your services, products, and their complete experience with your organization has become crucial.  Numerous aspects are contributing to the success of a company and consumer satisfaction is one of...

Knowledge is at the heart of every company’s service desk.  A customer service agent serves as the face of your organization.  It is highly possible to extract the best practices from Knowledge Centered Support (KCS) and utilize them to enhance...

Organizing and sharing files is a requirement for any company, whether big or small.  Many businesses undergo losses each year owing to their lack of knowledge management.  Corporate wiki is often measured as a solution to organize, share, and build...

Are you looking to implement the chatbot on your company website? Then, you have landed at the right place. In this competitive world of personalized marketing, chatbots appear to be hitting the markets, providing a real-time one-to-one experience between your...

As your business escalates, the team of employees requires a space to connect with the information that sanctions them to do their work well.  A self service knowledge base is an organized and centralized assembly of information about a service,...

Fact: 31% of the customers believe that good customer service comes with appropriate assistance from a knowledgeable representative. (Source) Nowadays, many organizations strive to enhance customer satisfaction by delivering the best possible services to their customers. So, they opt to...

In today's fast-paced world, where customer service is an important part of every business, Knowledge Base has become an integral part of keeping customers happy and engaged.  Fact: 70% of customer prefer to get answers online instead of calling or...

Do you still rely on documents, pdf, emails, recorded videos, and word documents to save and share your company’s information with your employees within the organization? But trust me, it’s a hectic process for many employees and a waste of...