Today, numerous successful organizations are deploying, improving, and testing Knowledge Centered Support (KCS). It is how the agents answer the customers’ problems, make an enduring impression, interact with them while providing them solutions; and that is all that concerns. Read more to understand this concept.
One of the reasons Notion has risen to a cult favorite status in the land of productivity is its simple interface. As a beginner, the Notion interface requires little to no learning curve. Let’s explore some Notion integrations that will help you raise your output and henceforth, your profit margin.
Offering a great customer experience is the new norm. Businesses are always looking to increase their client's experience as it is considered a must if you want to grow the business. Knowledge base software for business helps you avoid any kind of organizational drawbacks as vital data gets stored and shared with the team. This helps them solve customers’ queries in no time. Read on to take a deeper look at this concept.
Do you aim to enhance customer experience and save support reps time? Automate customer service and attain all your objectives as your team gets more time to focus on critical tasks. You can set up a knowledge base or chatbots that helps in regulating the service. Read on to understand this concept in detail.
Your customers may or may not remember a good customer service experience. Nevertheless, the experience stays with them subconsciously. But, they’ll surely remember a bad customer service experience, for a very long time. To make a lasting impression by offering exceptional services, read to identify and eliminate these 7 bad customer service habits.
One of the vital ways to gather unique ideas for businesses for improving their products is by requesting customer feedback. For this, adopting a customer feedback strategy helps the operations and marketing department in designing creative processes to boost the business. Read on to understand this strategy in detail.
As a critical tool, Root Cause Analysis is a noteworthy way to conduct a system-wide and comprehensive review of vital problems as well as the factors and events that cause the issue. Ascertain the negative events, look at the complicated systems, recognize the prime points of failure, and finally, determine their respective solutions. Read on to understand what root cause analysis is!
Today’s workplaces are becoming dynamic, giving rise to collaboration problems. The best way to curb such an issue is to merge traditional techniques with modernized collaborative solutions. Adopting collaborative methods, team members can trace all the required resources and tools in one platform – in their knowledge base. Read more to get more understanding about it!
Have you ever experienced difficulty in expressing knowledge that you obtained from personal experience? That is exactly what tacit knowledge is termed as! In a working environment, tacit knowledge is the implementation of implicit knowledge that is specific to an organization. Read on to find more about tacit knowledge with examples.
Disseminating data in your organization is easy when you have a reliable knowledge management system to fulfill your needs, both at the departmental and company-wide levels. Here are some of the best knowledge management examples that are devised with top features to obtain the information you require, organize and verify it, and make it easy to share and retrieve. Read on to know more about it!
A positive and stable company culture has several benefits that make a company walk towards the path of success. Fostering a culture that offers top-quality products and services is the top-most priority for Zappos. It is well-known for delivering its services that are beyond the normal. For creating a robust culture, read on to understand the lessons learned from Zappos’ vision statement.
All businesses prosper due to certain vital principles implemented by entrepreneurs and business owners. So, whether you are employed in a company or plan to start your own business, your knowledge of these 12 foundational business principles examples can help you attain the desired success. How? Read on to find out more about it!
It is a competitive open market with several and huge competitor bases. To give a breather to your sales team, sales battle cards come into the scene. The sales reps, without a battle card, are like jumping into the battleground without any plan or device. This card is a crucial tool in a salesperson’s armory. Stay hooked to avail a complete understanding of this concept.
Monitoring the employee's progress and removing roadblocks they experience from time to time has become imperative. Such observation and a weekly check-in improve the work culture and henceforth the functioning of organizations. Keep reading to know how this practice boosts the morale and productivity of teams.
How often should you conduct team meetings? An ideal weekly cadence requires careful consideration to schedule team meetings at a fruitful frequency. Holding a regular meeting is essential, but too many meetings can be detrimental to productivity, and lack of it can leave team members hanging. Read on to gauge an understanding of this concept.
Generating a user manual may be a hit or miss event in documentation, formatting, and research but the final output makes all the efforts worthwhile. Microsoft Word’s templates furnish a customized framework, permitting you to focus on the presentation of data about your service or product. Read on to find out how to create a user manual in word.
Do you want to simplify your policy or product that poses numerous queries from your audience? To resolve these questions, incorporate interactive guides or walkthroughs that direct users to use the particular product with its utmost capacity. Here, get an in-depth understanding of creating interactive manuals in minutes!
Do you agree that great businesses start small? Such companies become successful based on specific principles that are implemented by entrepreneurs and CEOs. These core values and business principles are the ones that make a company sustainable. Let’s observe 12 brilliant company principles that drive success.
Want to get a chance to divulge into a project’s course and examine why things functioned the way they did? Conduct a project post mortem meeting which not only increases transparency but also means that the next time when you run a post mortem meeting, you will have all the stats and information handy; without having to delve through ceaseless email chains.
This intuitive guide on customer engagement metrics helps you comprehend whether your company functions well or not. With this analysis, you can gain insights on how to tweak campaigns to reverberate with your audience. Read on to select the metric that will help your business to appease the customers’ appetite for your products!
One of the best practices to develop a knowledge-sharing platform is to give your users a comfortable space where they can express their ideas and seek support when required. Read on to know how you can access and search relevant information, chat with a team, streamline onboarding, and generate synergy with knowledge sharing methods!
A SaaS product is the major driver for consumer acquisition, preservation, and extension. For this, you need to make sure that your users get the right support at the right time from your representatives. Now enhance your customer support and reduce churn rate by following these SaaS best practices!
Gizmos and web applications being omnipresent demands a basic understanding of technical knowledge. And this can be well-crafted in a manual where the benefits of your products are communicated well. Companies market web apps that help you target existing and potential consumers easily. To help users understand these apps, let’s examine how to create user manuals for web applications in 2021.
Organizations create training manuals to boost business efficiency and ensure that every employee has the information and tools necessary to stand out at their jobs. These manuals are informational guides that are easy to follow. They outline notions in clear language, using relevant images and examples. Here, let's examine how this manual can become a reliable resource for managers and employees.
What are the three most important things to consider while building an internal knowledge base? The content should be relevant, easy to find, and easy to understand! Select the information to be included carefully and opt for a reliable knowledge base software. Read on to know how to build this knowledge base!
Wondering how to escalate your sales performance? Assessing and monitoring sales metrics is the answer! They assist you to adjust sales compensation, identify any strategic issues, and track progress toward goals. Here, learn how sales metrics can help you transform your sales policy and drive more revenue!
One of the difficult parts of having software is not writing the code but documenting it. The majority of developers find such documentation to be time-consuming and complex. To overcome this hurdle, create documentation online with some awesome tools. Look no further! Read on to find some of the best documentation tools on the globe!
Intercom is a remarkable customer support tool that helps you build custom chatbots. It gets connected to your tech stack, acts as an extension of your support team, and automates workflows. Both Intercom and CloudTutorial compete in features, and both have numerous users worldwide utilizing the tool to regulate their consumer service. Read on and help yourselves select the best one!
Explicit knowledge, being the most basic type of knowledge, is much easier to pass along as it is documented and highly accessible. When the data is organized, structured, processed, and interpreted, the outcome is explicit knowledge. Let’s read further to gain a better understanding of the concept with this blog.
Amongst tech and SaaS companies, customer success is a chief buzzword. Keeping customers at the heart of their every activity is their notion. Have a trustworthy success team that can enhance the association with your customers. Read on to understand how SaaS support solutions can assist you in gaining the highest user satisfaction!
Eliminate panicky Slack requests, repetitive questions, and shoulder taps! How? By having a secure knowledge engagement platform – Bloomfire. It empowers your team to search information rapidly, create new content in the cloud-based platform, and upload content in any format. Here, with the Bloomfire review, get to know this product thoroughly before you adapt it!
Generally, customer service is neglected, but it is certainly one of the most crucial functions of an organization. Also, there are certain customer service challenges that can be super frustrating to your service agent. To circumvent such odd situations, read further and find out the best solutions that let you sail through the storm!
Poor customer service is one of the fastest ways for a company to lose its customers. Here, learn what are the main reasons why your customers leave displeased and unfold the facts about the cost of poor customer service. Also, observe some of the best measures that you can implement to prevent such unnecessary expenses and thrive in the market!
What are the basic steps and challenges of implementing knowledge management processes? Companies that make this type of investment in knowledge management attain tangible results rapidly. It helps in enhancing efficiency and facilitates better decision making across the departments. Check out this blog to find more about it.
Ever wondered why you need to write technical specifications and what importance does it carry? Technical spec document is the documentation every product or project manager must write before beginning the actual software development. Read on to find a complete guide on how to write technical specifications.
No matter what type of business you are in, a precise standard operating procedure (SOP) document will assist your team members to understand how to execute routine tasks safely. There are a few vital steps you can implement in order to organize your ideas and plan the most successful path to standardizing all your processes. Let’s read more to find out how to write SOPs?
A company’s most treasured resource is the knowledge of its teams. When these employees share their acquired knowledge, your organization gains the advantage of everyone’s intelligence. That is why knowledge sharing plays an essential role in organizations’ success. Read on to find out more on the ways to increase knowledge sharing!
In this blog, we are discussing the difference between declarative knowledge and procedural knowledge. In declarative vs. procedural knowledge, the former states the knowledge but not the method to apply it while the latter provides controlled information along with the required knowledge. Read on and find vital differences and uses!
Incorporating a strategic plan is vital for any business. But you would be thinking that developing one takes time and resources! To ease out, we have listed what a strategic plan must include and popular templates that help your company take actions towards growth. Such templates’ core aim is to plan for the attainment of long-term organizational objectives.
An internal knowledge base (KB) or an internal KB is a database that is created by the companies for their internal use. It functions as a help center where your teams can avail the actual information they require on a real-time basis. Here are some internal knowledge base examples to understand why you need a centralized information system in our company.
The SECI model is exercised to propose a collection of routines and tasks and to define knowledge formation in virtual learning lessons and aid them to turn into methodical platforms of knowledge creation. Read on to find why the SECI model is the best-recognized theoretical framework for comprehending knowledge generation procedures in any organization!
Freshdesk is famous for its help desk offerings aimed at small-scale businesses. A reasonable price and a simple interface make it an exceptional choice. With an influential set of features assembled into an intuitive UI, learn how your agents can sign in and start solving consumer problems right away!
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