13 Best Chatbot Software: Features, Reviews, and Pricing Compared

Are you looking to implement the chatbot on your company website? Then, you have landed at the right place.

In this competitive world of personalized marketing, chatbots appear to be hitting the markets, providing a real-time one-to-one experience between your brands and users. With an appropriate selection of the best chatbot software for your organization, you can easily generate leads, improve customer experience, and make more sales.

To know more about the chatbot software, let’s get started with our journey to understand its features, reviews, and even pricing.

Introduction to Chatbot Software

Before we understand Chatbot software’s concept, let me clarify what a bot and a chatbot mean.

A bot is nothing but a kind of software that performs automatic tasks. In simple words, we can say that a bot is a computer program that is designed explicitly to perform communication with human users through the internet.

According to Wiki, a chatbot is a software application used to conduct an online chat conversation via text or text-to-speech, instead of providing direct contact with a live human agent.

So, a chatbot efficiently simulates and processes human conversation either in written or spoken form. Moreover, it allows humans to interact with digital devices as if they were communicating with a real person. 

A chatbot deals with the Question of Answering system in a natural evolution from a technological perspective, leveraging Natural Language Processing (NLP). One of NLP’s best examples in various companies’ applications is formulating responses to natural language questions.

Usually, multiple types of chatbots exist depending on the needs, but the working scenario remains the same. 

The top reason why your company should opt for Chatbot software

• Provides smooth interactions between people and services, enhancing customer support experience
• Offer companies to improve the customer engagement process and operational efficiency using innovative approaches
• Reduces the typical cost of customer service

So, chatbot software is an essential aspect, especially for sales and marketing teams. 

Here, we have gathered a list of the best chatbot software that companies are using nowadays on a large scale to improve customer and business productivity.

13 Chatbot Software: Detailed Review

1. Tidio

   

   Tidio is a live chatbot software that allows you to communicate with your clients using the web and mobile-friendly chatbot, Facebook Messenger chatbot, and more.

   Tidio allows you to improve the communication with website visitors in real-time, capture more leads, and enable you to create personalized offers for your customers-to-be. 

   Tidio uses Natural Language Processing (NLP) technology to quickly identify frequently used words and help your clients with simple inquiries. Your operators gain more time to handle complex issues.

   With Tidio chatbot builder, you can create complex chatbots with an easy visual editor.

   Pros

   • Mobile and desktop apps
   • Easy-to-use

   Cons

   • AI bots available with limited usage
   • Lacking Twitter support

   Customer reviews: The users find it relatively easy to install Tidio, while some installation issues exist in the Linux operating system. The customer experiences the best support team as they provide them to deal with problems quickly, but sometimes they quit as the system asks them to enter their email address.

2. TARS

   

   TARS is a chatbot software that contains a drag-and-drop chatbot builder to create website chatbots or conversational landing pages for your company site. 

   With TARS, you will find more than 500 chatbots templates specifically designed for different industries and portfolios. Moreover, you can easily edit and customize such templates as per your needs.

   TARS plays a vital role in generating leads and enhancing ROI by building bots to your business marketing aspects to a great extent. It lets you easily qualify leads. 

   TARS works well for mobile users as it provides easy-to-use chatbot conversation.  Moreover, it allows you to create a workflow from scratch or use a pre-built template.

   Pros

   • No coding or development skills required
   • Drag-and-drop functionality

   Cons

   • Lacking a customer-centric approach
   • No support for two-way integration with Google Calendar

   Customer Reviews: The users are enjoying the functionality of converting form-driven sites over to chatbots with cost-effective solutions. However, the users find more complexities in dealing with the support team as there is a delay in responding.

3. ManyChat

   

   Facebook page is a must to get started with ManyChat software. But it does not mean that your customers do not need to be on your Facebook page to chat with your bots. 

   The only thing they need to do is click a link, button, or QR code to launch a chatbot. 

   Departments like marketing, sales, and customer service use ManyChat to create intelligent Facebook Messenger as the primary source to enhance customers’ experience on a large scale.

   If you are new to chatbots, ManyChat offers multiple video courses that help you to make a proper understanding of building a chatbot and the process of using them to receive the maximum outcome. 

   ManyChat is a bot builder that does not have its live chat. In addition to it, the users must have a Facebook account; else they will not chat with their bots.

   Zapier, Shopify, GoogleSheets, and PayPal are the leading platforms that ManyChat easily integrates for better business performance.

   Pros

   • Easy to build your chatbot
   • Multiple chatbot templates available

   Cons

   • The chatbot works only in Facebook Messenger
   • Lacks customer support

   Customer Reviews: The users find the UI/UX more responsive as even non-technical persons can use ManyChat with ease. The users are waiting for the software to be completely independent of Facebook messenger.

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4. FlowXO

   

   Flow XO is a complete solution for building chatbots, hosting them, and deploying them across platforms like Messenger, Slack, Twilio SMS, Telegram, and even native web chat.

   Flow XO supports two-way synchronization such that your customers can chat with you on either channel and then continue on another. For example, your users start chatting with you using a website chatbot and can even continue using Messenger.

   Flow XO’s chatbots’ flow system possesses minimal functionalities for your chatbots as you need to integrate your bots with other apps to build anything complex.

   The most exciting part of Flow Xo chatbot is that you can build chatbot widgets for your site or integrate them with suitable third-party platforms. In addition to it, the users can also share your bots with others.

   Pros

   • Free version available with loads of features
   • No technical experience required to build a bot

   Cons

   • Better technical documentation would help with learning
   • Lacking customer support

   Customer Reviews: The users like multiple integrations that Flow XO support, as they do have to spend more money to build integrated solutions. However, users find more complexity in handling chatbots’ interface as it contains a flat design and bright colours.

5. Botsify

   

   You can easily create bots for your company website or Facebook Messenger using a popular online AI chatbot software named Botsify. 

   Bostify is solely responsible for collecting user data in forms. In addition to it, you can also deal with standard inputs like email, phone, and even create your custom data fields. 

   The primary objective of Botsify is to create conversion forms in your bot or even allow human staff to take over the conversation.

   Botsify supports integration with top-notch platforms like Shopify, WordPress, and even Alexa. 

   The chatbot platform is a boon for customer service or sales chatbot because it handles very smoothly related to answering customer questions and seamlessly transitions to a human support agent when it gets stuck. 

   Pros

   • No coding required
   • Supports pre-built templates for various industries

   Cons

   • UI is not intuitive
   • Time-consuming for naive users

   Customer Reviews: Users find it relatively easy to set up Botsify as multiple in-built templates save their time and money. But the factor that makes the user opt for different options is the price when working with Botsify.

6. Chatfuel

   

   Chatfuel is a bot builder for Facebook Messenger that does not require any coding skills to create a bot quickly. It contains AI chatbots that allow you to set up automated replies based on the customer’s specific keywords. 

   Chatfuel also uses a live chat plugin that allows you and your customers to pause the bot and allows the users to talk to human agents.

   You must have a Facebook or Messenger account; otherwise, you will not perform chat operations using Chatfuel. 

   This chatbot platform is an ideal choice for you if you want your bot to answer pre-sales or customer support questions. The platform allows clients to purchase items straight from Messenger.

   Pros

   • No tech knowledge required
   • Multiple options for integrations

   Cons

   • No option for restoring deleted files
   • Complex UI

   Customer Reviews: The users, especially non-technical people, show more interest in this platform as it does not require any coding knowledge. But the users are still waiting to integrate it with Zendesk to improve.

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7. Freshchat

   

   Freshchat is powered by a robust artificial intelligence algorithm named Freddy. With the help of Freshchat, you can quickly build chatbots for WhatsApp, Messenger, Apple Business Chat, mobile, and web.

   Freshchat is great for streamlining your customer support as you can easily integrate it with a dedicated ticketing system like Freshdesk or Zendesk. The bot can be easily configured to hand off tickets to your agents.

   Using Freshchat, customer interaction occurs until there is no assistance on a further stage and then assigns the query to a human. It is designed to detect intent and engage with the customer, rather than simply being intended to free up the time of your live chat agents.

   Freshchat typically uses machine learning technology to provide you with a list of customer and prospect questions that need precise or better answers.

   Pros

   • Provides omnichannel customer service
   • Excellent CRM tools

   Cons

   • Limited functionality
   • Needs improvement in FAQ management

   Customer Reviews: Users find it relatively easy to have conversations with clients more smoothly and effectively. But still, there exist some issues in integrating with Whatsapp.

8. Drift

   

   Drift, one of the leading chatbot platforms, allows you to combine live chat and an automated chatbot. With Drift’s help, you can proactively initiate conversations with your existing customers engaged with the products or services on your website. 

   By integrating with the most popular CRMs and email marketing services, Drift plays a vital role in enhancing your organization’s sales. Drift’s playbooks offer your customers to build a fully automated bot or one with live sales reps on the other end.

   This AI chatbot platform is simple to set up and possess several options to capture and qualify leads in real-time. One other standout feature is the ability to segment your leads and send them relevant content when visiting your website.

   Pros

   • Supports integration with Zendesk, Help Scout
   • Best for large enterprise

   Cons

   • Does not fit best for the support team
   • Lacking mobile device support

   Customer Reviews: Users are more positive towards this platform as it enhances buyer conversations’ volume and quality. But still, the users are waiting for conversational video functionality

9. Pandorabots

   

   Pandorabots, one of the best AI chatbot platforms, provides solutions for responsive chatbot development using AI technology. Moreover, this chatbot platform offers API access to the bot’s SDK and hosting platform on a large scale.

   APIs provided by Pandorabots make it easy to integrate your chatbots with any website, social media platforms, or even application.

   Pandorabots allows you to easily integrate conversational interfaces into applications by developers, thereby making it easy to build AI chatbots for the organization.

   Pandorabots is an AI chatbot platform with several enterprise-level tools to enable enterprises to streamline their bot building process. With the help of Pandorabots, your organization easily enhances customer satisfaction by minimizing support queries and monitoring forums.

   Pros

   • Code download available
   • RESTful APIs available

   Cons

   • The free version has limited features
   • Not advisable to host your bot

   Customer Reviews: Users generally like the feature that provides an interactive environment to create, train, and even test chatbots. But the users need to buy the paid version to grab more features and functionalities.

   Build an advanced knowledge base for your customers and give them answers fast – real fast.

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10. Ada

    

    Ada is one of the leading AI-powered chatbot platforms that enables you to create custom responses to specific consumer questions to enhance customer service and customer conversations.

    The most exciting thing about the Ada platform is that you can easily set up separate chatbots per department. This makes it easy for the sales & marketing team to identify the perfect choice of virtual assistants to include in the company website.

    Ada possesses interactive surveys and customer feedback forms that allow your organization to capture qualitative and quantitative customer data as per the business needs.

    Ada integrates easily with your live chat so that customers can move seamlessly from the chatbot to a live agent. In addition to it, it also integrates with your team calendar to schedule appointments and bookings to enhance the performance of an AI chatbot solution to a great extent.

    Pros

    • Easy to use
    • Highly customizable

    Cons

    • Lacking report functionality
    • Missing consistent APIs

    Customer Reviews: Users find the customer support team more helpful as they provide them with the best solution for their queries. The user needs to wait for more to get detailed reports of all the operations performed regularly.

11. LivePerson

    

    LivePerson is one of the best enterprise-grade chatbot platforms that offer live chat software to your website and apps. LivePerson includes inspiring pre-built AI chatbots that can be easily customized for various companies. 

    LivePerson uses an AI algorithm named LiveIntent that quickly analyzes customer conversations and analytic reports intent to reps. This eventually grabs the potential to enhance both user experience and customer experience to a great extent.

    This chatbot platform enables AI chatbots to run on SMS, WhatsApp, Apple Business Chat, WeChat, Line, and even Facebook Messenger. In addition to it, it is solely responsible for creating automated conversation flows using an AI chatbot.

    LivePerson is an effective AI chatbot platform that allows your chatbots to connect potential buyers to a live agent, send offers for specific products/services based on the customer’s interests, and even schedule appointments or meetings. 

    Apart from this, it becomes quite possible for your customers to check their order status, account balance, and gets answers to billing or payment questions.

    Pros

    • Used on Facebook and Twitter
    • UI is easy to use

    Cons

    • No free version available
    • Lacking customer support

    Customer Reviews: Users find the chat feature more interactive and responsive as it allows them to easily integrate into the site. But still, the customer support needs to be more interactive for the users to fetch proper outcomes.

12. MobileMonkey

    

    MobileMonkey, one of the leading chatbot platforms, allows you to build a bot once and use them on multiple channels. It is an ideal choice for users who use Facebook regularly because MobileMonkey works best with Facebook.

    MobileMonkey provides multiple chatbot templates for Messenger marketing perspectives. This software does not have a dedicated live chat app. If you do not have any chat on your website, you need to use Messenger or another app to grab the opportunity of using chatbots.

    Your sales team or customer service team can quickly respond to messages as received by the customers. It also offers integrations with third-party software related to CRM software, email marketing service, webinar provider, and more.

    Pros

    • Uses OmniChat technology
    • Great sequencing features for drips

    Cons

    • Only uses Facebook Messenger
    • Lack of integrations

    Customer Reviews: Users are astonished by its customer support as the platform contains Facebook groups to provide answers quickly. The users without Facebook accounts cannot use this software, which makes them opt for other options.

13. SmartLoop

    

    SmartLoop is a chatbot platform that allows you to build intelligent AI-powered chatbots that enhance your leads and nurture them with interactive customer conversation. 

    SmartLoop uses Machine Learning technology to understand the user context and eventually provide better support to the customer.

    With the help of SmartLoop, customer engagement increases as it uses one-to-one conversations with customers and thereby improves the retention rate.

    SmartLoop enables automated conversations on your website, Facebook Messenger, Viber, or a custom channel. The most exciting part of this chatbot platform is that it uses an automated messaging engine to create sequences to re-engage cold leads or upsell existing customers.

    Pros

    • Easy to build the chatbot
    • Chatbots can be built for multiple platforms

    Cons

    • Custom price beyond 50K subscribers
    • Missing user engagement

    Customer Reviews: Users are mostly impressed by the functionality that allows anyone, whether a technical or non-technical person can easily create bots with ease, even using mobile apps. But the price is high as compared to other options available in this content.

Our Verdict

So, you have gone through different approaches and tools that help you to develop a chatbot. Various organizations usually deal with different use cases, but many essential technologies like NLP, ML, and AI take over chatbot implementation.

Apart from this, a knowledge base platform still helps you deal with the chatbot’s knowledge management approach. For such a case, you can give a try to CloudTutorial, a knowledge base software that enables you to get rid of answering repetitive questions again and again. In fact, this platform will be an affordable option for your business, allowing you to get the free version. So, what are you waiting for? Give a try to the free version.

Which chatbot software is an ideal choice for your organization?

We have gone through the top-notch chatbot platforms that help your company make a habit of using chatbots to site and mobile apps. Moreover, AI chatbot plays a vital role in enhancing your live chat features and customer interactions for the organizations. However, it can cost you a little bit more than the knowledge base platform.

Try it out before you decide.

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