Best Help Scout Alternative: An In-Depth Comparison

Are you confused about finding the best alternatives to Help Scout?

Don’t Worry!

Various Help Scout Alternatives exist in this competitive world, and the in-detail information and comparison will clear all your doubts. In this blog, we are going to have a look at the 17 best alternatives of help scout that you can opt for. So let’s get started.

17 Best Help Scout Alternatives

1. CloudTutorial

   
   Looking for one such customized platform that helps businesses of all sizes and types to fetch information?

   Information like customized FAQ pages, articles, and SOP to share knowledge. Being one of the best and first alternative options to Help Scout, CloudTutorial is the most popular knowledge-sharing platform. Known for its effective platform, it enhances the customer service experience of businesses.

   Pros

   • Data Segregation by Category and Sub-Category
   • Ease in Content Creation
   • Customized Domains, Themes, and Fonts Available
   • Creation of SSL FAQ Pages

   Cons

   • No Live Chat Support Available
   • No Ticketing System

2. Kayako

   
   Another Help Scout alternative that provides the customers with adequate omnichannel support is Kayako. Kayako allows your customers to access from anywhere and provides a personalized and connective customer support experience.

   Pros

   • Live Chat Support Available
   • Service Desk SLAs
   • Multiple Collaborators

   Cons

   • Poor Technical Support
   • Lacking Handling of Tickets Audit
   • No option for Formatting Font

3. Freshdesk

   
   The third one in our list is Freshdesk that is cloud-based helpdesk software that follows the smooth process of customer service operations It includes active customer conversations using communication channels like email addresses and phone. In short, the platform provides the best experience that will make you in love with the software.

   Pros

   • Smart Automation Capabilities
   • Provides Seamless Integration
   • Impressive Knowledge Base Platform

   Cons

   • The interface needs more updates to be more compact
   • Lacking Features like Email Filtering by date
   • High Pricing and No Ticketing System

4. Zendesk Support Suite

   
   One of the Help Scout’s alternate options, Zendesk Support Suite, provides interactive customer support, typically using email, phone, social media interactions, and voice calls.Considered as the most sophisticated platform, Zendesk is the best to meet complex requirements of your business.

   Pros

   • Reporting and Analysis
   • Social Media Integration
   • Support, Sales and Customer Engagement Tool

   Cons

   • Needs more Supportive Improvement
   • Lacking Automation Functionalities
   • Poor Site Performance

5. Intercom

   
   Intercom allows the business to develop a unique customer relationship using personalized and messenger-based experiences for the customers. Moreover, the platform helps businesses to build customer relationships through conversational, messenger-based experiences throughout the customer journey.

   Pros

   • Messaging Platform for Better Communication
   • Supports Custom Chatbots
   • Ease of Use

   Cons

   • No Responsive Live Chat Support
   • More Spammed Messages
   • High Price with Monthly Subscription Plans

6. TeamSupport

   TeamSupport is a collaboration-based platform, providing flexible customer support management for Business-to-Business (B2B) enterprise.

   Pros

   • Advanced Service Portal for Customers
   • Impressive Reporting
   • Live Chat

   Cons

   • Receives Odd Errors Due to Cookies
   • Take More Loading Times
   • Needs Additional Ticket Solution Information

7. Zoho Desk

   
   One of the alternatives, Zoho Desk, fetches all the interaction of customers from multiple channels into one platform. It is the best option for providing customer satisfaction and best customer support to customers.

   Pros

   • Ease for Task Management
   • Consumer Portal with Knowledge Base
   • Resource To Help Customer Branding Support Team

   Cons

   • Default Email Templates are funky
   • Uncomfortable Layout Navigation
   • High Pricing

8. LiveAgent

   LiveAgent is the best alternative option to Help Scouts that follows the primary principle of better customer services using efficient communication channels. More than 30000 companies globally are using LiveAgent to enhance product and business performance.

   Pros

   • Customer Feedback and Contact Form
   • Real-Time Website Monitoring and Statistics
   • File Sharing and Attachment Policies

   Cons

   • Poor User Experience
   • Lacking Gmail Synchronization
   • Tedious Manual Setup

9. HappyFox Help Desk

   A straightforward and flexible help desk software, HappyFox Help Desk. usually runs on the cloud to enhance customers’ experience working in any department.

   Pros

   • Allows Corporate Teams to Perform Tasks Management
   • Simple and Easy to Use
   • Impressive Looking Product

   Cons

   • Poor User Interface
   • Complexity in Setting Up a Profile
   • Minimizing Response Time Failures

10. Jira Service Desk

    
    Atlassian’s help desk software named Jira Service Desk is mainly designed for the modern IT teams to provide an excellent service experience and rich customer support service.

    Pros

    • Interactive Dashboard
    • Flexibility
    • Easy to Implement

    Cons

    • Missing Core Functionalities
    • Painful Installation
    • Lacking Accurate Documentation

11. Hiver

    The effective conversion of Gmail into a straightforward collaboration for customer interactions is possible using Hiver. It helps the teams to collaborate on various shared inboxes like services, orders, and support.

    Pros

    • An interactive tool for Tracking Support
    • Add Tags and Auto-Assign Emails
    • Save and Close Feature

    Cons

    • Email Synchronization
    • Lacking Third-Party Integration
    • Bit Difficult to set up

12. Drift

    One of the best help scout competitors, Drift, helps individuals buy products or services from businesses of all sizes and types. The organization uses a conversation marketing and advertising platform to increase their leads using the advanced bots.

    Pros

    • Help People Accomplish their B2B Enterprise Goals
    • Direct Way to Enhance Website Visitors
    • Simple to Use Help Desk Software

    Cons

    • Limited Functionality for Image Editing
    • Facing Issues with Third-Party Integration
    • Pricey Tool

13. ActiveCampaign

    ActiveCampaign is a SaaS-based platform that enables the enterprise to connect and manage the customers smoothly effectively. Customer communication with intelligence-driven messages is possible for businesses working with multiple channels.

    Pros

    • Supports Strong Deployment
    • Affordable Solution for Simple and Professional Email Marketing
    • Active CRM for Better Communication

    Cons

    • Facing issues in Payment Processing
    • Lacking Layouts
    • Hard to Find and Add Tags

14. Podium

    
    As a comparison for alternate options for Help Scout, the podium works better to provide team interaction to a great extent. Interaction Management Platform that helps enterprises to collect and analyze online reviews, customer feedback, and ratings.

    Pros

    • Best Way to Gain Customer Reviews
    • Good Supports over Voice Calls
    • Easy to Use

    Cons

    • No Monthly Subscription Plans available
    • Limited Functionalities on Mobile and Desktop apps
    • High Pricing

15. Salesforce Essentials

    
    The perfect alternate option of Help Scout that allows small businesses to grab the salesforce features is Salesforce Essentials. It enhances the strong customer relationships with sales and supports CRM that is easier to use and setup.

    Pros

    • Seamless Email Integration
    • Customizable Pipeline Features
    • Impressive Time Management

    Cons

    • Extremely Limited capabilities
    • No recipient of Active Notifications
    • Expensive Learning Curve

16. Birdeye

    
    Birdeye is a Saas Platform that deals explicitly with useful feedback for the consumers to acquire and retain the info. As an alternate option for Help Scout, Birdeye, includes the loop encasement between the consumer reputation and consumer experience.

    Pros

    • Automated Review Management Software
    • Always Available to Help in any Case
    • Flexibility in Branding Promotions

    Cons

    • Little Bit of Cumbersome
    • Problem with Review Aggregation
    • Lacking Support for Service Titan Software Integration

17. LiveZilla

    LiveZilla is one of the leading help scout alternatives that helps the customer support to move to the next level. The primary intent of this help scout alternative is to deal with sensitive data to keep under control.

    Pros

    • Innovative Sales and Support Software
    • User Linking, Group Creation and Analytics Report Management
    • Visiting Live with Clients

    Cons

    • Neglect to Adapt Tickets from Facebook
    • Manual Updating Using FTP
    • More Chances of Software Hacking
    • Lack of customer support team

Conclusion

Which alternative for help scout suits the best as per your business requirements?

CloudTutorial is one of the alternatives that provide the perfect customer service solution in terms of knowledge sharing, FAQ pages, and user manuals.

Try it out before you decide.

Create a test article NOW!

• Create article
• What is it?

Preview your site

Using this tool, all you have to do is add your first test article and see how it looks. Now, you don’t have to sign-up or login into CloudTutorial software just to check how your first article appears.

Need more help?