Free Internal Knowledge Base Software

Do you still rely on documents, pdf, emails, recorded videos, and word documents to save and share your company’s information with your employees within the organization? But trust me, it’s a hectic process for many employees and a waste of time too.

Is there any feasible solution to overcome such issues? Yes, it’s an internal knowledge base software. With the help of knowledge base software, organizations and employees deals with creating and managing knowledge within the premises.

The organization that possesses robust self-service options in a knowledge base enhances the organization’s support using:

  • Improved resolution rates
  • Lowered support costs
  • 24/7 service

In this article, you will come across a software list for an internal knowledge base and their pricing details, pros and cons, and how an employee benefits from it.

So, Let’s get started!


9 Best Free Internal Knowledge Base Software

Internal Knowledge Base software helps the organization streamline its internal working. With the help of an internal knowledge base, the creation and sharing of the knowledge base articles become relatively easy for your valuable customers.

Support teams and employees are the primary candidates that know more about internal knowledge, whether personal or company information.

According to Gartner, knowledge management is “a discipline that emphasizes an integrated approach to managing an enterprise’s knowledge assets: the information available to an enterprise about its ‘best practices,’ critical business processes, and operating environment.”

Let’s highlight the list of free knowledge-based software that helps your organization efficiently deal with its adequate internal knowledge base and internally share its resources.

Sr. No. Software Name Top Features
1 The Cloud Tutorial
  • Smart search
  • Typo detection
  • Tailormade FAQs
  • Password-protected knowledge base
  • User management
  • Advanced editor
2 Zendesk Guide
  • Customized APIs
  • WYSIWYG editor
  • Search-engine optimized
  • Content history
3 Document360
  • Supports version control
  • Rich editor
  • Category manager
  • Supports multiple knowledge bases
4 Confluence
  • Robust collaborative editor
  • Automated feedback on files
  • Quick search tips
  • Granular permission controls
5 Tettra
  • In-content feedback
  • Impressive search functionality
  • Integrate easily using Slack and GSuite
  • Content permission
6 Bitrix24
  • Supports Mind Map
  • Online document storage
  • CRM document builder
  • Resource booking facility
7 HelpSite
  • Rich-text editor
  • Custom Domain
  • Supports Desk.com, Zendesk, and Groove integration
  • Task management
8 eXo
  • Content management and distribution
  • Supports knowledge base tools
  • CRM integration
  • Full text search
9 Flowlu
  • Supports unlimited company knowledge bases
  • Better search functionality
  • Access management
  • Streamlined collaboration

  1. The Cloud Tutorial (TCT)

    The Cloud Tutorial

    The Cloud Tutorial is a knowledge base software that provides organization and employees with an easy-to-use internal knowledge base, exceptional customer support, quick setup and cost-effective solutions.

    You can easily create a knowledge-base article and help in making data-driven decisions quickly. It is a knowledge base tool that provides unmatched customer support, which allows your teams to spend less time answering questions and more time focusing on relevant and urgent tasks.

    Best Used For: Companies looking to create a knowledge base for their teams and their customers to access and manage company information from one place.

    Using The Cloud Tutorial, the users or teams can quickly search with more convenience and get inspiring results according to the category. Using the subcategory option allows the users to explore data in detail and promptly fetch the information they need.

    How The Cloud Tutorial enhances your business productivity?

    • It allows you to easily segregate your data by categories and subcategories, making an easy for the customers to grab the data.
    • It allows you to create custom domains with SSL security parameters on the site.
    • You can easily create multiple internal knowledge bases to maintain a better knowledge management system at the company’s site.
    • It is a knowledge-sharing platform that allows your company and new employees to learn about new innovative technologies.
    • It provides impressive customer service solutions based on customer queries, faqs, company knowledge, and other marketing strategies.

    Apart from these impressive features, The Cloud Tutorial provides awe-inspiring features for your company that you need to look at.

    The Cloud Tutorial believes that if you have a self-service portal with a knowledgebase that can cover all use cases and is adequately populated, there is no need to submit tickets and wait for advice from support agents.

    So, let’s get started with your journey to create an internal knowledge base with The Cloud Tutorial and enhance your knowledge-sharing skills and capabilities.

    Pricing

    • Free version available 
    • Bronze: $14.99/month for five team members
    • Silver: $49.99/month with Custom Redirects and a Private knowledge base for 50 team members
    • Gold: $99.99/month for 250 team members

    Pros and Cons

    Pros

    • Set up SOPs smoothly
    • Budget-friendly
    • Pre-defined user role assignment

    Cons

    • No live chat system
    • No ticketing system

    Build an advanced knowledge base for your customers and give them answers fast – real fast.

    Take your app and help center to the next level with The Cloud Tutorial.

    Sign Up Now For Free

  2. Zendesk Guide

    A help desk software by Zendesk, Zendesk Guide, helps employees and companies organize Knowledge Base articles, FAQs, product/service details, policies, and other helpful content.

    The guide is a smart knowledge base and a self-service portal to handle various types of content and improve customer support in the company to a great extent. Guide, by working natively with Zendesk Support, provides a responsive ticket management solution to convert your solved tickets into compelling content.

    The guide is an innovative evolution of the help centers possessing advanced capabilities to capture agent knowledge and providing actual self-service content to the customers using Answer Bot. Answer Bot is a tool powered by Artificial Intelligence

    Best Used For:  Businesses of all sizes and shapes for better self-service options and empowering customer engagement to a great extent.

    The guide allows the users to write or create an internal knowledge base article in one centralized location and distribute it to all your channels at once. 

    The guide includes the tool named Knowledge Capture App to draft new articles and knowledge on the fly, improving old content, and share AI-powered article recommendations inside tickets.

    20 to 40 percent of employee satisfaction is improved by using optimized resources.

    Pricing

    • Lite: Free version
    • Professional: $15/agent/month
    • Enterprise: $29/agent/month
    • Answer Bot: $50/month

    Pros and Cons

    Pros

    • Customization option
    • Easy to search the database

    Cons

    • Slow customer support service
    • Lacks integrating supports

  3. Document360

    Document 360

    Document360, one of the best internal knowledge base tools, allows various departments’ organizations to create unique documents. Multiple third-party integration support is possible using this knowledge management software to develop internal knowledge base articles.

    Document360 software is solely responsible for handling the organization’s internal knowledge that can be easily shared between the employees and the customer service team. 

    Best Used For: Companies that possess huge documents for office purpose and that too, with less resistance to change.

    The employees can benefit or enhance the knowledge management project’s productivity using the following metrics:

    • By following perfect planning
    • Accuracy in calculating business values
    • Reducing the rollout mechanism

    Document360 allows the customers to create a site for multiple knowledge bases depending on the project needs. It is a knowledge base platform that creates an online Self-Service Knowledge Base, Private Team Knowledge Base, and Standard Operating Procedures (SOPs).

    Pricing

    • Startup: $49/project/month
    • Business: $149/project/month
    • Enterprise: $299/project/month
    • Enterprise Plus

    Pros and Cons

    Pros

    • Categorization functionality
    • Impressive search capabilities

    Cons

    • Lacking third-party integration support
    • Complexities in using Markdown editor

  4. Confluence

    Confluence is a responsive knowledge base software that empowers teams faster and easy access to information from one place.

    Confluence provides a robust search engine and easy to create an internal knowledge base for your company. It is a collaboration tool that helps the company individuals and customers enhance the team’s knowledge in real-time.

    Best Used For: Small startups, SMEs and even large businesses having a primary motto to use internal knowledge base as first priority.

    Confluence usually supports interactive pre-made templates for creating and publishing knowledge base articles and documentation.  In addition to it, they are organized in a well-defined manner such that it becomes relatively easy for employees or users to find information quickly.

    Pricing

    • Free for the first 10 users
    • Standard: $5/user
    • Premium: $10/user
    • Enterprise

    Pros and Cons

    Pros

    • Supports Word document
    • Ease to use the knowledge base solution

    Cons

    • Lacking permission concepts
    • Free version with limited users and features

  5. Tettra

    Tettra

    Tettra is an internal knowledge base that strictly follows smart workflows to help employees and users to answer repetitive questions smoothly.

    Tettra is solely responsible for handling the company knowledge base by managing and creating internal processes, policies, and overall procedures from one centralized location. Anyone can easily share the team’s knowledge by referencing the content in another knowledge management system using Tettra.

    Using the in-built suggestion engine, Tettra makes it easy for users to create content more precisely and up-to-date. It also provides an impressive suggestion about what type of content should be added to make it more interactive and useful.

    Pricing

    • Starting: Free version for the first 5 users
    • Scaling: $99/month for the first 10 users
    • Enterprise

    Pros and Cons

    Pros

    • Fast live chat & customer support
    • Easy to use

    Cons

    • Limited to Slack authentication
    • Limited live collaboration

    Best Used For: Organization planning to manage multiple internal knowledge bases at one centralized location for dealing with information of the company.

    Build an advanced knowledge base for your customers and give them answers fast – real fast.

    Take your app and help center to the next level with The Cloud Tutorial.

    Sign Up Now For Free

  6. Bitrix24

    Bitrix24 offers free knowledge management software that helps the business to store and retrieve its knowledge and information more efficiently.

    Generally, there are two types of knowledge bases that you can create using Bitrix24.

    • Company Knowledge base: It is one form of the internal knowledge base that helps the employees to store information and knowledge.
    • Knowledge base within project/workspace: Employees can smoothly perform customization, configure access permission, and deal with menu options for each knowledge base.

    Knowledge management systems are relatively easy to understand and use with Bitrix24’s essential feature Mind Map. Mind Map is solely responsible for dealing with the visualization process, whether for personal or team objectives and can be initiated from scratch or pre-made templates.

    Best Used For: The company that easily manages internal knowledge or information to share among the employees working in the same premise.

    Bitrix24 comes up with a collection of knowledge management and customer service tools. Social knowledge sharing is a perfect example of it. The organization can easily create a separate directory for employees along with the profile information.

    It enables the organization’s team members to maintain a central repository to handle documents and files related to services and products.

    Pricing

    • Free version
    • Bitrix24.CRM: $1341/year for 12 users
    • Business: $2691/year for 50-500 users
    • Enterprise: $22,491/year for unlimited users

    Pros and Cons

    Pros

    • Great for project & task management
    • Available on Android & iOS

    Cons

    • Complex user interface
    • Limited Social networking implementation

  7. HelpSite

    Nowadays, the organizations having a primary goal to develop a knowledge base will first shift to HelpSite. The primary reason behind it is that it facilitates teamwork and offers more customer service tools.

    HelpSite is a simple and easy-to-use knowledge base software specifically in terms of features and pricing.  It is a help center containing a basic text editor just similar to the old WordPress interface to create knowledge base articles for their services and products.

    Best Used For: Businesses of any size and shape having the primary vision to enhance internal knowledge base capabilities to a great extent.

    It allows users to create an interactive contact form and suggestion functionality to its internal knowledge bases, helping the team enhance customer satisfaction using such information. 

    Pricing

    • Free version for 1 team member
    • Standard: $14.99/month for 5 team members
    • Gold: $49.99/month for 50 team members
    • Plus: $99.99/month for 250 team members

    Pros and Cons

    Pros

    • Customization options
    • Supports document libraries

    Cons

    • IT support is a bit complex
    • Free version with limited features

  8. eXo

    Exo KM

    eXo is an open-source social collaboration platform for businesses seeking to engage their workforce. 

    It’s a fully functional intra-team collaboration platform with document collaboration that can be set up with access permissions and version control. The great part to note about eXo is that it allows creating your own team’s wiki information, forum, and chat for collaboration in your internal knowledge base.

    Best Used For: Growing companies and large enterprises to override traditional intranets by connecting employees and information in a single platform.

    eXo provides its users with an impressive functionality named Social Intranet to promote real-time collaboration in various departments in the organization.

    Pricing

    • For Microsoft Office 365: $6/user/month
    • For Digital Workspace: $5/user/month
    • For Google suite: $6/user/month

    Pros and Cons

    Pros

    • Easy to use
    • Mobile collaboration possible

    Cons

    • Considerable learning curve
    • User Management is a bit tricky

  9. Flowlu

    Flowlu is an interactive Knowledge Base Software that helps organizations and users to work internally in a centralized location where essential information and knowledge resides.

    Flowlu provides a unique solution to get rid of duplicated work, ineffective lines of communication, and lost information or documents buried away on multiple applications, folders, and hard drives. 

    Best Used For: SMEs and large enterprises can avail the benefit of using the internal knowledge or information within the organization.

    Flowlu is a useful knowledge management software that helps individuals achieve faster, better, and more successful customer support reps, team engagement to remain on the same page.

    Pricing

    • Free version
    • Team: $29/month
    • Business: $59/month
    • Professional: $119/month
    • Enterprise: $199/month

    Pros and Cons

    Pros

    • Responsive customer service
    • Mobile apps available

    Cons

    • Lacking UI with search function
    • Limited marketing tools

    These were the leading and most-used free software for an internal knowledge base that many organizations use globally.


Conclusion

So, which software suits you the best for your organization’s internal knowledge base?

A Knowledge base is an interactive platform that helps you and your organization create and manage information and knowledge in a more secure location. Internal knowledge base does the same in order to enhance the team’s knowledge and company information to a great extent. 

We have seen different tools hitting the market for creating and managing an internal knowledge base as per the company’s need. Select the best as per your business needs. The Cloud Tutorial is the best option for solving user queries by getting rid of repetitive questions related to the internal knowledge base.

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