Knowledge Management Examples: 5 Best Systems Explained

Are you planning to develop an organizational learning environment for your business productivity?
Knowledge management is the best way of doing it.
An excellent way to determine this is to opt for the various knowledge management examples to deal with the knowledge-sharing benefits or ideas for individuals to learn better to improve themselves.

 

 

Top 5 Knowledge Management Systems Examples

The three main areas of knowledge management are:

  • Accumulating knowledge
  • Storing knowledge
  • Sharing knowledge

Knowledge management helps to consider various types of knowledge and has become a mandated discipline for every organization to enhance a greater level of customer satisfaction, expertise, and brand loyalty among each other.

What kind of common factors make it more impressive?

  • FAQ information
  • Community or forum functionality
  • Articles and tutorials on the “How-to” concept
  • Education, academies, and training programs
  • Document management
  • Certification
  • Case studies
  • Webinars

5 Knowledge Management Examples

  1. Amazon

    Yes. It’s Amazon. It provides impressive and world-class customer service and products in terms of effective knowledge management solutions.

    Based on such perspectives, an effort to create precise shift management, evaluation processes, chats/message details, project file configuration, and other information is available to share among each other for better business analysis and its strategies in this competitive market.

    The best notion is to mentor the group of users’ core technology requirements to follow their advice on a large scale. It becomes relatively easy to find and search for the best information using Amazon based on such policies and procedures to enhance business performance.

    • Documentation Support
    • Reporting and Analytics
    • Better Navigation Support
    • Best for Forums and Communities

    Pros

    • Security Enhancement
    • Supports Full-text Search

    Cons

    • More Complications for Appropriate Maintenance
  2. Toyota

    Toyota, one of the best examples of using knowledge management (KM) tools, follows the fact that the term knowledge creation does not lead to data aggregation, but it’s a human process definition that cannot be replicated with ease. The management of the company strives to perform the metadata or simply data alteration into information that can be interpreted as a knowledge-base for further processes to take place.

    Toyota company with effective management of knowledge in such a way that it becomes quite easy for the employees to perform certain activities. Such activities include knowledge creation, sharing, and abandonment to a great extent. The top features of Toyota Production System (TPS) are:

    • Knowledge Vision
    • Smooth Conversations
    • Displacing Knowledge Reformers
    • Creating Appropriate Context
    • Globalizing Local Knowledge

    Positives

    • Effective Communication Strategies
    • Top-Management Support

    Negatives

    • Not Appropriate Feedback Option
  3. RStudio

    RStudio is the best example of a knowledge management program that has more of a community focus where the posting and answering the questions by employees becomes relatively smooth. It includes a database of knowledge articles that can quickly address common customer requests and support issues.

    Learning resources and training definition are two main aspects that allow the employees to perform the ease in recognizing the progress of departments. Moreover, it can sometimes lead to the highest value of customer education assets. Some notable points of RStudio KMS are:

    • Supports Compression
    • Backup Scheduling
    • Data Encryption
    • Web Access/Restoration

    Positives

    • Ease of Use
    • User-Friendly IDE

    Negatives

    • Complexity for Commands Execution
    • Huge Learning Curve
  4. Slack

    Slack is the best for communication that supports the messaging functionality that impacts the business goal and culture so that anyone can use the component and overcome the specific issue.

    Slack is the knowledge management tool that typically deals with unified communication. It helps the employees to initiate a project, perform employee hiring processes, code development, sales potential on contract reviews, and even make decision-making capabilities on the budget. The top features of Slack KM system are:

    • Calendar Management
    • Chat/Messaging Functionality
    • Multi-User Collaboration
    • Audio/Video Conferencing

    Positives

    • Supports File Sharing
    • Mobile Access

    Negatives

    • Lack of Notification
  5. Canva

    Canva is another knowledge management example as it is well-known for plating knowledge as cleanly and as beautifully possible. Canva is a graphic design tool but is a part of the knowledge management process, and help center design strategies are commendable.

    The help center of this tool has a thorough sidebar of information with simple and easy-to-access category titles and enterprise methods. It makes it an easy process for employees to find answers with an impressive impact. Here are the top features of Canava’s KMS:

    • Support Option
    • Instant Solutions to Customer Queries
    • Effective Ticket System

    Positives

    • Easy to Access and Find Answers
    • Contact Us in the Help Desk to Get Instant Support

    Negatives

    • Lack of Feedback Option

So, these were the leading organizations that use knowledge management tools for availing the best service and product to their clients. Looking at the success of these examples of KMS, if you have also decided to opt for the knowledge management example for your business, then The Cloud Tutorial is the answer. It is one of the best KMS to answer your customer’s queries instantly.

If you need more information regarding the knowledge base platform, The Cloud Tutorial is the one-stop knowledge management solution for you.

Build an advanced knowledge base for your customers and give them answers fast – real fast.

Take your app and help center to the next level with The Cloud Tutorial.

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Features to Look for While Choosing Knowledge Management Systems

  1. Make Sure it has Enhanced Customer Service Support

    The organization’s Knowledge Management System software must possess a strong potential to track, prioritize, manage, and resolve customer or employee requests as they arrive. Generally, it is an ideal choice or can benefit Fortune 500 companies of all sizes and shapes, ranging from multinational organizations that support multiple other businesses and a ticketing system in various languages to small businesses.

    To handle the company documents, policies, spreadsheets, or shared inbox, the organization can quickly create silos and obstruct the customer, or employee experience on a large scale. Moreover, the Knowledge Management System software, with CRM integration supports, provides agent access to the context from leading external sources. It allows the business to scale smoothly and follows the goal to adopt the advantage of customer-centric agility to improve business importance and efficiency. Many enterprises are making use of live chatbots to provide innovative customer services.

  2. Ensure it Supports Ticketing System

    Your organization’s primary purpose is to develop a typical ticketing approach where the activities and tasks record in a lot of databases as per the department.

    The organization needs to select the omnichannel implementation of the Knowledge Management System to develop the customer relationship and its related research files should be well-maintained. Every member of the enterprise works on topics findings to deal with a specific problem-solving ability.

    The Knowledge Management System software possesses a centralized location that helps chat agents to view every customer’s aspects and history, no matter the originality of a lot of sources. It eventually improves the customer relationship, through which the customer resolves queries working on any software.

  3. Ensure it has Virtual Rooms

    Your organization deals with the Face-to-Face discussion as the vital factor of communicating with the members to deal with the knowledge transfer smoothly. The customer interaction between the team and communities is possible by using virtual rooms by providing an opportunity for the enterprise to enhance business growth.


Building Your Knowledge Base: Tips to Get Started

Knowledge Management Tips

  1. Information and Data Sourcing for your Knowledge Management System

    The first and foremost step in creating a knowledge management system is preparing a well-maintained document mentioning knowledge. You just have to opt for the common problems, benefits, questions, and answers people have and understand how to deal with the best knowledge management programs. Let us identify the best factors to overcome these situations.

    • Dredging your support ticket process
    • Have a team discussion to resolve queries
    • Prioritize using Google Analytics to search for the best results
    • Use social listening and social tools

    You need to be very much aware of the saying the customers are saying about your product description online. It is your prime responsibility to answer the raised questions and share them in your knowledge management system.

    To deal with significant customer experience, you have to work with the specific roles that provide a piece of knowledge for a product or service. For instance, the salespeople may receive the feedback specifically distinct from user experience researchers, customer support experts, and even marketers to enhance sales potential to a great extent.

  2. Organize your Knowledge Management System

    Once your information is appropriately available, you need someone to organize your knowledge management system. Let us highlight the best practices for you to use when designing and managing planning for the knowledge management system comes into action.

    • Chunk articles into a set amount of topic categories (try to stay within 4-6 classes.
    • Bifurcate the most frequently-used elements like a search bar, most commonly used articles on the homepage
    • Make use of frequent links within article content with related links, images,  videos, and training
    • Make use of a sidebar displaying additional resources like chat, forums, community, and courses
    • Make use of appropriate feedback method to measure the article’s response
    • You can use various media like videos, images, and text in your content part

    Based on the user experience research and iteration, you need an information architect to model the knowledge management system to provide the best solutions.

  3. Better Analyzing and Optimizing KMS

    The essential fact is that there exists a significant difference between Information Management and KMS. You just need to keep track of non-intuitive metrics. Remember that this process is not analogous to the landing page measurement as we deal with metrics like leads generation or calculating conversion rate.

    As a planning knowledge management strategy, you need to have a team discussion for achieving the goals and the expertise methods to track them to grab the business’s success in form of bounce rate or page timing capability to a great extent.

    One of the simplest ways is to opt for a binary feedback form that typically comes at the end of each article, asking about the website’s question.

  4. Timely Updates for your Knowledge Management System

    When you operate the term KMS in your organization, it is the metrics assets and needs to be aware of the recent trends and forms of problems they face while implementing it. You need to work on the questions that the customers ask when they find something for the site, thereby enhancing the business knowledge and achievement to a great extent.

    One of the best practices is to invest more in self-service and other measures. It will eventually provide the company with more satisfied customers, enhancement in revenue, and minimal support costs.

Build an advanced knowledge base for your customers and give them answers fast – real fast.

Take your app and help center to the next level with The Cloud Tutorial.

Sign Up Now For Free


FAQs

Knowledge Management (KM) is the expertise approach to manage the organization’s assets to create revenue, minimize the costing and time-saving capabilities.

Typically, knowledge is available in a group of categories. The following questionnaires identify the knowledge type:

  • Cognitive Knowledge – Know What
  • Advanced Skill – Know-How
  • Systems Understanding – Know Why
  • Self Motivation – Care Why

Hope & Hope from Harvard Business School has initiated the knowledge classification:

  • Explicit
  • Tacit
ZenDesk, TheCloudTutorial, and Document360 are the best knowledge management applications that most companies worldwide work.

Conclusion

So, which example of Knowledge Management suits the best for your organization’s needs?

The perfect knowledge management example is the one that stores and helps the business and individuals gain appropriate knowledge sharing using varied software. You can even try other knowledge management system examples based on your company needs, and you can quickly enhance your business role and knowledge management strategy.

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