Corporate Wiki: Is it the Best Way to Share Knowledge?

Organizing and sharing files is a requirement for any company, whether big or small.  Many businesses undergo losses each year owing to their lack of knowledge managementCorporate wiki is often measured as a solution to organize, share, and build the company’s knowledge internally.

Now, you might think an internal knowledge base is the same as an internal wiki or corporate wiki.  But it is very different and you might want a contemporary knowledge base software instead of wiki software.  Let’s understand the advantages of choosing a knowledge base over a wiki.


What is a Corporate Wiki?

A corporate wiki is the fundamental database of knowledge, where all of your team members can store, search, and create internal files and documents about projects, products, and processes they build.

You can contemplate it as your internal Wikipedia for your business. Here, there are no owners, restrictions, or integrated content producers. All you require is a web browser to glance through the internal wiki pages, read as well as edit the information.  The quantity of users permitted to work together is potentially infinite.

Collaboration is the most significant feature in any corporate wiki software.  Most of the wikis are developed with an open-source pattern and fabricated around knowledge collaboration and sharing.


How Companies are Using Corporate Wikis Internally?

How Companies are Using Corporate Wiki?

A prominent corporate wiki helps to increase employee efficiency by supplying them with everything they require to do their tasks well.  A company wiki can play a huge role in this plan.  Here are a few great aspects stating how companies are using corporate wikis internally:

  1. Preservation of Knowledge

    Knowledge preservation is also the main differentiator for the companies that are keen to outperform their challengers.  Each time if an employee leaves for any intention or goes on a break, an internal wiki makes sure that their knowledge does not leave the enterprise. 

    In this way, their knowledge is stored to train current as well as future hires.  In a nutshell, it is beneficial for old, new, transitioning, and remote teams of employees.

  2. Improved Collaboration

    In a company, a corporate wiki escalates employee engagement in numerous ways.  Most importantly, it is by forming your staff to collaborate and expand their ability to transfer and share knowledge.  Such collaboration is vital for any team member who requires to share documents and information, which also needs to be updated constantly.

  3. Reduction in Staff Attrition

    A corporate wiki can aid in reducing staff attrition by refining access to the knowledge your company already possesses.  These companies can leverage all the resources to yield a wide-ranging knowledge repository that cultivates organically. 

    As Benjamin Franklin, former president of the US, prudently says, “An investment in knowledge always pays the best interest.”

  4. Improved Communication And Performance

    Executives and managers employ corporate wikis to share customary operating processes, developers use it to collaborate on code, design teams use wikis to update brand style guides, and HR teams use it to share company policies and guidelines.

    When every team shares their experiences and insights, creates and edits company information together, and assists everyone grows, it forms a culture of strong teamwork in the workplace.  Thus, it allows your employees to work in a unified direction.

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Disadvantages of Corporate Wiki

While a corporate wiki can reassure collaboration between departments and team members, the platform has prominent trouble keeping up with alterations in our digital period.  Let’s take a closer view of how its disadvantages influence the user experiences and why selecting it for constructing your knowledge bases can create your product less attractive.

  1. Difficult To Edit The Content

    In most of the cases, your teams will require to understand mark-up language rules, such as HTML to edit content within the wiki.  This creates it challenging for the content to remain fresh and thus, ends up with nobody employing it at all.

    Contemporary software for the knowledge base offers real-time editors – ‘What you see is what you get’ (WYSIWYG).  This sanctions for superior user experience.  Moreover, your non-technical members of the team would not be debarred from utilizing it.

  2. Inadequate Search Function

    Corporate wikis come with poor or no search capabilities.  In the present world, where every person is utilizing search engines like Google and anticipates to search the information in a click, it can hamper your employees’ engagement with your organizational knowledge.

    Consider your employees as the users of your knowledge.  A reliable and fast search is crucial for your knowledge to be disbursed amongst them.  An improved search will enhance customer support and improve detection while decreasing the time spent on retrieving the information.  This is what you must look for in an internal knowledge sharing base.

  3. Lack of Structure

    Eventually, your company wiki turns out to be a dumping field for the content or information you do not understand what to do with.  I am sure you all would have experienced this!  Such huge unstructured information can be worse than none at all. 

    With this lack of structure, you are not saving resources or time with the wiki, instead, you are producing a knowledge cemetery.  This significant element of responsibility can lead to a wide-ranging breakdown in the company’s productivity.

  4. Inefficient Staff On-boarding

    If you introduce your new employee to the pool of corporate Wikipedia, they will perhaps be astounded owing to its lack of structure.  Such a wiki is beneficial for the exploration of content.  But your employees will never have enough time to explore and search the content required.  You will have to direct them to the right content quickly and if obligatory, confine the access to it.

  5. Content Inconsistency

    As everyone is permitted to edit your company wiki content, it leads to inconsistency in all your knowledge files.  Also, you can end up with gaps and inaccuracy in your knowledge bases, as you have no alternate ways to regulate who can edit what content.

    Nowadays, contemporary internal knowledge base software supplies more flexibility.  Depending upon the control you require to implement over all the content being created and deposited, you can describe the roles for accessibility and writing.

    For instance, the marketing squad might be able to ‘read-only’ the product content without altering it and the product squad can have an outline of the overall marketing strategy in return.  Besides, with the ‘comments’ features rooted in tools, everyone can actively work together without leaving the content.

  6. Less or No Analytics

    A feedback loop plays a critical role in improving your knowledge management system and procedure.  Corporate wikis supply minute or no analytics about how your team members consume the content.

    For example, you would not be able to see who your top users are or examine the content gaps if any.  All of these concerns would make it harder to develop and plan your content over the period, spot the content gap, and follow your employees’ engagement.


Corporate Wiki Vs Internal Knowledge Base

You may wonder that corporate wiki and internal knowledge base are a similar thing, as both of them supply a principal place for sharing and storing company information for the users to access.  But if you go slightly deeper, there are certain subtle yet noteworthy dissimilarities.

The main difference between a corporate wiki and an internal knowledge base is that wikis are chiefly a collective tool, where everyone can assess and contribute to the information within it.  This varies from a company knowledge base, which is observed exclusively as an abode for accessing and storing content, which would have been generated by devoted resources.

Aspects Corporate Wiki Internal Knowledge Base
Editor
  • Numerous corporate wiki comes with a ‘What You See Is What You Get’ (WYSIWYG) editor.
  • This feature is usually a bit sluggish, and applying it can be a real challenge for your IT team.
  • An internal knowledge base provides an intuitive text editor.
  • This forms content creation much easier for all your departments.
Analytical insights
  • Corporate wikis normally do not deliver much insight as to how the staff is consuming the content.
  • This, in turn, results in content gaps.
  • The analytics fabricated into the internal knowledge base can offer you insights on where you require more intuitive and content links.
Integration with workflows
  • It exists outside of the everyday workflow.
  • And this means adding an extra website application that proceeds outside of where you are performing your tasks.
  • A strong internal KB can bring you the content you require where you currently are.
  • Right to use real-time knowledge is essential, particularly for sales teams and modern customer support.
Search functionality
  • Some corporate wikis, particularly those that depend on older software, are not intuitive and too complex for user searches.
  • Knowledge base software offers more progressive linking capabilities and document search engines.
Quality of content
  • While managers must keep an eye on the quality of the wiki, the notion is that it is intended to be collaborative.
  • If managers are telling the team what they can or cannot edit content, the aim of keeping a wiki is lost.
  • The functionality of the internal KB supports programmed identification of outdated, duplicate, or contradicting content.
  • With this, the users can easily amend or delete that content and render an enhanced search experience.
Ability to state roles and permissions
  • The team members are anticipated to impart knowledge in the wiki, although it is not part of their job role.
  • Editing or creating content takes time, so an employee may be unwilling to utilize their time for this aim.
  • You can set permissions to sanction specific employees to edit and create topics of content.
  • This augments the content quality and makes authentication easier.
Mark-up language
  • In most cases, your employees need to know mark-up language rules like HTML to edit the content.
  • This makes it challenging for the content to stay updated.
  • Internal knowledge base software permits the users to update the content without utilizing any special mark-up language.
  • In this way, your employees are capable of editing the content and making it more user-friendly.

Key Takeaway

Corporate wiki might seem like a noble idea to consolidate and augment collaboration around your organizational learning.  But in reality, they lack flexibility, they rapidly become tough to administer and are usually a struggle to keep your team of employees involved with.

Selecting a modern and dedicated internal knowledge sharing base software will deliver your business the best of both the ecospheres by bringing ease of access, structure, and sharing and collaboration capabilities all available in one place.

The Cloud Tutorial

Several companies facilitate knowledge base capabilities.  Many of these come with leading products like The Cloud Tutorial’s knowledge base, for example. Opting for such a distinctive internal knowledge base provides the best user experience and overall excellence.

Build an advanced knowledge base for your customers and give them answers fast – real fast.

Take your app and help center to the next level with The Cloud Tutorial.

Sign Up Now For Free


FAQs

There are four tips for building an internal knowledge base – carefully study what information you want to include, look for trustworthy knowledge base software, build and maintain a competent structure, and offer an option for staff feedback.
An internal knowledge base or an internal company knowledge base is the platform produced by the company for internal use only. Consider it like an internal help centre where all your employees can get precise information whenever they require.

Conclusion

From corporate wiki vs internal knowledge base, we can examine that the former lets you add pages of text, and no audio or videos files, unless you spend in custom or additional functionality.

On the other hand, the latter allows you to publish manifold content, comprising images, slide decks, text, charts, and videos, and audio so that you can have the most precise information in an effective format.

Contact The Cloud Tutorial to have a robust technique of internal knowledge sharing.  This is the road to develop a strong groundwork for overall employee engagement.  Moreover, it means that you must treat your employees like consumers by supplying them with the essential knowledge they need to do their jobs efficiently.

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