The primary reason that makes your business deficient is lacking proper knowledge. You and your employees must have appropriate knowledge about the business requirements to be at the top in this competitive world. Your organization needs knowledge management tools (KM Tools) to achieve accurate knowledge management processes to help information sharing among the employees to a great extent.
KM Tools support both internal and external knowledge sharing platforms within an organization. To ensure value optimization and better application for enhancing your business strength, the organization can improvise KM Tools like a knowledge base and customer relationship management (CRM) system.
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What is a Knowledge Management Tool?
A knowledge management tool is an inspiring way to organize the information to help both the organization and employees access and distribute information among each other quickly. This tool helps resolve data silos that frequently occur by performing data pooling into one collective resource, and the users can quickly find the information.
Knowledge Management Tools have interactive content creation solutions that include content management to a significant priority for both customers and employees. The tool possesses customer self-service options that enhance the customer experience as the users can smoothly grab the effective solution irrespective of calling to the support representatives.
9 Best Knowledge Management Tools in 2020
Bit.ai is a perfect knowledge management tool that helps the team members in an organization to share, track, and manage the organization’s information in one location. It includes a Bit smart document that allows us to perform project management, brainstorming functionalities, proposal creation, and knowledge-sharing capabilities to a great extent.
- Accessible to Use Smart Editor
- Support Smart Workspace for Project Management
- Smart Search Function
- Support Knowledge Management Content Library
- Document Tracking, Password Protection, & Data Security
ZenDesk is one of the best customer service solutions that provide fully-customized support features. This knowledge management system includes a Zendesk guide or interface that helps an individual or customer to deal with cost-effective solutions. It gives the customer customized themes to make changes in the help center, and the creation of the knowledge-base articles is quite faster using a rich text editor.
- Supports Google Doc Importer
- Content History and Restoring Functionality
- Support Access Control
- Permission Specific Documents
- Supports Multiple Languages
Helpjuice possesses an impressive customization tool that helps the users or customers of any industry make a perfect selection of the knowledge-based platform’s designing perspective. This management tool (knowledge) includes the styling options that offer user-friendly layouts to the readers or customers and makes something relevant to get back to the previous knowledge-based post when required. It allows the authors to work together with efficient communication skills on the available new posts and smoothly share page reviews.
- Content Management
- Full-Text Search
- Knowledge Base Management
- Self-Service Portal
- Effective Platform for Knowledge Sharing
Document360 is a robust knowledge base tool with impressive subscription plans as per the organization’s budget and work experience. It is one of the responsive knowledge base software. Specifically, the large teams’ best choice is having impressive collaboration features of the knowledge base solution.
This knowledge management solution allows customers or companies to create thousands of knowledge base sites for various projects. Also, it works on both internal and external knowledge bases categories for improving business performance.
- Customized Markdown Text Editor
- Supports Discussion Boards
- Categorization Features
- Knowledge Base Management
- Integrations with a Large Number of Database
HelpCrunch is an efficient and easy to use customer service tool that supports attractive knowledge base functionality. It has an impressive subscription plan, including the primary, modern, and innovative tool that makes a smooth process for the customers to use the knowledgebase tool more conveniently. With its WYSIWYG text editor’s help, one can quickly create the knowledge base article for the customer support to become relatively easy.
- Manual Change SEO Based Info
- Support Collaboration
- Follows Decision Tree Approach
- Full-Text Search
- Content Management Systems
Atlassian is the perfect knowledge management software designed explicitly for project managers that use the Agile method. JIRA is one of the leading issue tracker software that works behind the Atlassian. It includes an interactive knowledge base software designed explicitly for an internal knowledge portal, namely ‘Confluence,’ that stores the information, notes, and plan calendar for the company.
- Supports Templates for Multi-Purpose
- Analytics and Reporting
- Supports Anonymous Access
- Collaboration Tools
Guru, the best cloud-based knowledge management tool, helps the company’s data store and retrieves it together from one place. It involves using Artificial Intelligence (AI) that allows your agents to suggest information and helps the team avoid searching for data during a service interaction. Guru is well-known for its responsiveness as it uses Machine Learning technology to upgrade the business performance to a great extent. It helps the business upgrade the daily task and workflow to work as per the time and function.
- Regular Reminders for Knowledge Base Updates
- Supports Reporting and Analytics
- Possess Web Application and Browser Extension
- Live Chat Support
Sabio follows the knowledge management strategy that helps the organization to deal with constant system updation. It helps the organization or an employee to store and retrieve the company’s data. This search tool uses the “Tree” structure that makes it easy for users to search for their related articles or content in the knowledge base. The user experience is robust because the suggestion of the various contents works as per the available user’s goal.
- Easy to Use, Deploy and Administer
- CRM Support
- Ticketing App Integration
- Decision Tree
- Effective API
Quip is a robust document tool that helps the organization’s employee or business create or upload new knowledge base articles with ease. The spreadsheets, impressive presentations, interactive conversations, and list of file types upload is possible to ensure all of your company data to be available in one place. Quip plays a vital role in content creation, allowing the team members to work together using internal chat functionalities.
- Event Management
- Group Management
- Discussion Board
- Impressive Content Management
These were the leading knowledge management tools that help the organization share knowledge and information to gain insight into knowledge management practice insights. Moving ahead, let’s have a quick look at the benefits of using such tools in your organization.
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Benefits of Knowledgement Management Tools
There are many considerations that any organization needs to consider before selecting the best knowledge base software for your organization. The first and foremost thing to note is that the knowledge base platforms are of two forms — stand-alone solutions and all-in-one customer support solutions.
If the organization opts for an all-in-one solution, just make sure the knowledge base integrates with other channels as per the organization’s customer support. The article sharing is possible by accurate support reps where the customers can quickly find answers. No matter which best practices the organization uses for knowledge software, the features for such inspiring tools for knowledge management is a mandated thing.
Customized Customer Service Interactivity
The service agents can use the readily available customer data to have an impressive and attractive customer experience. Consider the scenario that your team uses CRM, so the team member can easily store the saved data for past customer interactions. Once the customer reaches your business, information recalling comes into action. It invokes the impressive customer relationships to improve significant customer service experience.
Speedy Support Solutions
The primary purpose of the KM Tools in the organization is to make information available to all the employees by using a centralized location. It becomes relatively easy for employees and customers to resolve the issues, even complex cases quickly. Only the employee knows the perfect place of the relevant resources, and customers typically make knowledge base solutions to resolve the complex roadblocks. Once the team members provide a robust and quicker solution, it usually leads to higher customer satisfaction.
Lowered Service Volume
The customer service team can quickly grab the advantage by including a knowledge base on your organization’s website. The customer problems that are quite simple and intuitive do not longer need an agent to resolve it. Instead, the customers can identify their solutions irrespective of phone picking or writing an email. Once such simple cases pop out from the support queue, the service team can ultimately spend extra time on complex and emergent issues.
Best Fit Text Editor
One of the most critical knowledge management initiatives is to make use of an impressive text editor. It helps the organization or employee to insert images, coding functionalities for video samples, and also deal with notes and tips writing capabilities to a great extent.
Business Performance Optimization
The knowledge management solutions help improve the organization’s efficiency and enhance the business value, irrespective of increasing its resources.
- Accurate reports to track how the articles operate related to views and helpfulness is pivotal.
- Typically, the customer aspires to search for the information in their language. So, the KM tools can quickly translate your knowledge management platform into various languages.
- The impressive customization options are available in the KM tool to customize its website with unique brand colours, logo, header images, CSS and custom domain.
- The tool possesses strong SEO settings such that it leads to more convenience to find in the Google search engine.
Development of New Innovative Ideas
Keeping all the relevant information in one place makes it relatively easy for the teams or employee groups to grab the advantages of fetching new ideas to sort out complex problems. With the invention of KM tools, the organization’s team members get rid of the silos of understanding the problematic situations.
Apart from such problems, using appropriate KM tools offers new opportunities for enterprises and employees too on a large scale. The organization grabs a chance to view the bigger picture of the business planning to make innovative proposals that can benefit its fundamental roles. Multiple levels make this feature allow the organization to deal with impressive knowledge base articles.
Get Rid of Avoiding Repeated Mistakes
In this competitive business life, mistakes are an essential part of every employee. It’s not mandatory that our team’s decisions are the right one, and it is one of the most critical challenges that many businesses face. To come out from this complex culture, the organization has strong visibility of what employees perform on the specific task is available quickly.
Such knowledge management features provide optimum solutions to organizations to serve better services and products on a large scale.
- Create your primary KM objective
- Be ready for change preparation
- Defining a high-level process
- Defining and prioritizing technological needs
- Assessment of present business state
- Understanding the importance of knowledge maps and Inventory
- Appropriate implementation
A specific plan of action defines how an organization’s management is well-maintained, like company information sources, data, and knowledge to enhance business productivity and its related efficiencies to the specific departments.
Knowledge management possesses four essential components, namely people, process, content/IT and strategy. The organization uses the people to perform leading, sponsoring and sharing knowledge among each other. The management and knowledge measurement is possible using impressive processes. The appropriate usage of the content and IT tools specific to connect perfect people to the ideal content. And this completely works well if there is a clear and documented strategy to make responsive knowledge management software.
So, which knowledge management tools and techniques suits the best for your organization?
With the immense usage of knowledge management tools, the knowledge managers can quickly gran the opportunities to understand managing knowledge in a more smooth way.
We, at The Cloud Tutorial, are dedicated to delivering the best knowledge management software that fulfills the business’ requirements in terms of search tools to provide customer information quickly.
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