Latest Blogs

How does a knowledge base increase efficiency and productivity? The vital benefit of incorporating a knowledge base is it saves both your customer support team’s and customers’ time. Read on to know how your customers get answers to their questions with no human interaction and how your team will deal less with repetitive tasks and focus on more important matters.

If you are finding it difficult to attract more clients and achieve sales goals, then you have landed at the right place. In this blog, we have listed how sales enablement can help you and why your business needs it.

Wondering what are the advantages of effective knowledge management in an organization? Knowledge management is a methodical tactic to seizing and making use of a business’ shared proficiency to craft value. Check out this blog to know more benefits of the knowledge management system.

Want to know more about SharePoint Knowledge Management System? Check out this blog where we have shared five best practices for using SharePoint and also it’s advantages and disadvantages.

Do you know what the Goldilocks effect is? To know detailed information about this principle and how you can make use of this marketing principle in your business, continue reading this blog.

Do yo want to know what knowledge management is and how it is useful for your business? This blog covers almost all the information of knowledge management systems like types, reasons your business needs it, tips to choose right option, and the top knowledge management examples.

Intellectual capital helps companies boost it’s revenue profits, gain new customers, develop new products, and improve business processes. Want to know how to maximize it? To find that out, continue reading the blog.

Have you decided to give leadership training to some of your employees? Interesting! To make leadership training smooth and fun, here are 17 effective leadership training activities to consider.

Want to know how personal knowledge management software helps your business? Do check out this blog and know what personal knowledge management is and the top software solutions to choose from.

Are you ready to create your first FAQ page for your website? In this blog, we have mentioned a step-by-step guide to create FAQ page. The blog also contains whether you should go with customize FAQ page or ready-made template. Still thinking? Just click to open this blog!

Do you know what knowledge base is and how it is helpful for your business? No? No ned to worry! This blog covers almost all the information about knowledge base from its definition to examples, and tips to consider while creating a knowledge base for your company.

Being a businessman, if you have decided to build a knowledge base in your scaling company, then make use of these best open source knowledge base software. The software allows creating knowledge base to share knowledge, provide better customer support, and boost overall productivity.

Do you know what transparency is in business? How can you achieve it in your business? To know detailed information about transparency in business, it’s benefits, and how you can achieve it, you can continue reading this blog!

Do you know that there is a difference between process, procedure, and work instructions? To know the exact meaning and difference between them, you can continue reading this blog where we highlighted the differences and steps to write instructions.

Freshdesk is considered as one of the top knowledge base software in the market. But one solution does not fit all. A lot of businesses keep searching for Freshdesk alternatives. ...

Do you write an effective status report for your business? Rather than writing an effective status report from scratch, do check out these 5 status report templates that allow writing a report in the best manner possible.

Do you know that what a status report is and how to create one? What are the benefits of creating such reports? To get answers to all your questions, you can visit this blog where you will find almost all the information related to the status report.

Do you know what is a company culture and why it is important for your company? Herein we have discussed almost everything related to company culture, from its basic understanding to importance, and some best examples of culture statements. So, without giving it a second thought, do check out this blog now!

Are you looking for an IT help desk ticketing system for your company? But are you finding it difficult to choose the best help desk ticketing system? Don’t worry! We ...

Whether it is about starting a new project or working on an ongoing project, it is a must that your company follows the DACI decision-making framework to make things easier. Confused about the DACI framework? Don’t worry, we have covered all the important information about it here!

Do you know what a user guide is and how you can build one for your company? Also known as instruction manuals, a user guide benefits you and your customers in many ways. To know all the important about it, continue reading this blog!

Have you ever come across the words tribal knowledge? Do you what it is and how you can capture such knowledge in your company? In this blog, you will get almost all the information of tribal knowledge from definition to its problems and how to capture it.

Searching for the Help Scout alternatives to adopt for your company? Herein we have listed not one only one or two, but 17 best alternatives to Help Scout. Can’t believe our words? Just check out this blog and find a list of 17 top Help Scout alternatives.

These days employees don’t stick with one job. If employees feel unsatisfied or underpaid at the current employment, their best resort is to move to another company that values them. ...

QUICK VERDICT Overall, Zoho desk is a useful help desk solution with flexible pricing.  Targeted at small to medium-sized companies, Zoho desk stands out in the crowd with its ease ...

BP oil rig exploded in the Gulf of Mexico in 2010, taking 11 lives and destroying the aquatic ecosystem.  Could this disaster have been prevented? Yes, by accurately documenting and ...

A survey conducted shows almost 30% of employees leave their job within the first 90 days of joining.  This is a big number considering someone who has risked it all ...

Slack has made an impact on how companies work throughout the day.  Communication is now more fluid and specific in slack. Users can go back and check their previous conversations. ...

Team collaboration is the foundation of any prosperous business. Collaborative offices sense a more engaged workforce, improved team performance, and increased levels of trust. It facilitates knowledge-sharing methods and gives ...

Customer satisfaction is of the utmost importance when it comes to SaaS businesses. And Customers prefer FAQs and knowledge base saas to phone support. Correlate this trend to how SaaS ...

Are you looking for a tool to manage your digital workflow? or you heard about ServiceNow and want detailed information about the software? This blog will address both questions. Having ...

Are you looking for an alternative to ServiceNow? Or, are you, in general, looking for tools to manage your business’s digital workflow? In both situations, you have come to the ...

In the words of Philip Kotler, The best advertising occurs naturally by satisfied customers. Handling customer complaints may seem frustrating, but these complaints can serve as a goldmine opportunity for ...

These days, businesses rely on communicating with their clientele more than ever before.  In any call center, just pleasant customer service is not enough to provide great customer experience.  So, ...

Is your company looking for a recruitment tool to hire potential candidates?  If you want to hire suitable candidates for your company, you will need an efficient recruiting process. With ...

CloudTutorial is a self-contained tool you can use to create a knowledge base and FAQ page for your business’s website. No matter which industry you cater to, CloudTutorial would never ...

If you are having a customer-centric company, then knowing how satisfied are your customers is very important. A customer satisfaction survey can be conducted to understand what your users are ...

A knowledge base has become an essential tool in today’s business. Especially for software startups as they do not have as much staff to allocate for manual support, but they ...

Organizations need to be aware of the learning organizations to achieve the business’s primary goals. Knowledge creation is concerned with learning from others or grabbing the knowledge information from outsiders ...

In today’s digital age, where everything is available just a click away, the eCommerce industry is booming. Fact: An estimated 2 billion people buy or tend to buy online (Source) ...

Companies that pay heed to their customers stand at 60% more profit than those that don’t. (Research by Deloitte and Touche) This research has proved that when companies become customer-centric, ...

For any programmer, reliable software documentation is a must.  The prime objective of effective documentation is to confirm that stakeholders and developers are following the same route to realizing the ...

It’s the battle of the giants. Zendesk vs Freshdesk. Which customer support system is better for you? Let’s find out. Customer experience is something that businesses rely on in today’s ...

We’re living in a day and age where time is more precious than money for customers. As time-strapped customers, we don’t like to wait for 72 hours to get a ...

Call Centers are one of the essential mediums through which businesses deliver customer support. They essentially help the customer support team to answer questions, resolve queries, and collect customer feedback. ...

How many leads do we need to fulfill our revenue targets in the current quarter?  What should be the revenue target of our business in 2021?  Do we need more ...

There are different types of customer service and each has a unique set of offerings that every business can employ.  Consumer service is not always persistent, and it is not ...

In today’s digital age of marketing, standing out from the rest of the crowd is a difficult task. Question: Building a great product is one thing, but how to make ...

What should a customer service team focus on when taking customer calls?  Should the focus be on providing a quick response? Or on giving a clear and concise answer? Well, ...

Landing a customer is one thing; keeping the customer happy and satisfied is another.  Fact: It takes about 12 good experiences to make up for a single bad experience (source) ...

In this fast-paced world, if you are keeping track of your data manually, with documents and spreadsheets, you are probably in need of marketing automation.  A CRM database is a ...

Are you looking to improve how you support your customers and make their lives easier? One effective way to do that is by creating a knowledge base that they love. ...

Many enterprises have a great customer support team with detailed product knowledge and eager to assist.  But only a few of them have such teams that create an SEO knowledge ...

Fact: 96% of the consumers say customer service is an important factor to earn their brand loyalty (source)  This fact explains why more and more companies focus on becoming customer-centric ...

Are you looking for the optimum solution for your organization to improvise the knowledge experience? You need to understand the importance of learning in an organization’s planning to perform knowledge ...

Communication issues in the workplace between employees at all hierarchical levels is something that a lot of organizations are now trying to address. After all, the opportunity cost associated with ...

Why are businesses unable to eliminate barriers that prevent collaboration and communication across different departments? It’s because of silos in the workplace.   The silo mentality is where employees do not ...

Business leaders across the globe have started realizing the importance of social media in improving employee participation. Investing in Enterprise 2.0 technology platforms isn’t enough for achieving success.  But, how ...

If you are searching for ways to improve your business processes and workflows, you must adopt an online file collaboration software.  There is a wide-range of such flexible and affordable ...

In today’s digital age, the work environment has changed a lot. Instead of a typical go-to office, teams are now global. After the Covid-19 pandemic, the global team phenomenon has ...

How does your business manage the dozens of documents and paperwork regularly?  2019 Intelligent information management benchmark report says:  86% of employees faced difficulties in locating office files 46% found ...

Implementing proactive customer service is the best you can do for your business in 2021. I’ll tell you why. But first things first, I was shocked to know that as ...

Retaining customers is as difficult as creating new clients.  This is why most companies focus on customer experience. Fact: According to research, 86% of buyers are willing to pay more ...

As we all know that FAQ means frequently asked questions, and such a page addresses the common customer questions. FAQ section covers a variety of topics and saves time for ...

I’ll talk about FAQ questions in great detail today.  Why?   Because it’s 2021, and customer experience has already overtaken price and product as the key brand differentiator – (Walker Study).  ...

We understand that a customer’s feedback and opinions are significant because they influence the sustainability of the company through its whole lifecycle.  The best way to rapidly collect such feedback ...

What do you do when you have any questions in your mind about products, services, or any topics? Do you Google it? Do you ask anyone? Do you read answers ...

Confluence is considered one of the best collaboration tools in the market. Created by Atlassian, Confluence has been a favorite of many teams to help them keep the work centralized ...

Gradually, your business starts to become more complicated as it grows. The operating procedures start to get less efficient. In such situations, organizations need to adopt the best practices to ...

Are you looking forward to creating a FAQ page to improve your customer service? You are on the right path but wait a second. Without proper planning and execution, FAQ ...

Employee evaluation is an integral part of every organization. Be it a small startup or a multinational with offices in more than one country, this is how they analyze and ...

There are a number of distinct features and use cases for Intercom. Customer service reps, distribution reps, and product teams may use it. So, why do you need Intercom alternatives? ...

Employee orientation is often tagged as overwhelming and challenging and is, therefore, at worst neglected and not given priority. This article will change that.  But first, I want you to ...

Are you trying to build a knowledge base in WordPress? WordPress is a popular content management system, and it is an excellent platform for developing a suitable knowledge base for ...

Every business needs to be careful about the time that is being spent by its employees daily. The plan for any business is to try and finish off as many ...

Are you looking for guidance in writing knowledge base articles for your business?  A Knowledge base is a set of information that users can use to solve their problems or ...

Zendesk is considered one of the best help desk solutions you can choose for your business. But every customer service software has its own advantages and priorities. Some focus on ...

Customer lifetime value (CLV) is one of the most significant metrics to ascertain in any expanding business.  If you desire your company to procure and retain extremely valuable consumers, then ...

In this millennial era, understanding how happy your consumers are with your services, products, and their complete experience with your organization has become crucial.  Numerous aspects are contributing to the ...

Organizing and sharing files is a requirement for any company, whether big or small.  Many businesses undergo losses each year owing to their lack of knowledge management.  Corporate wiki is ...

Are you looking to implement the chatbot on your company website? Then, you have landed at the right place. In this competitive world of personalized marketing, chatbots appear to be ...

As your business escalates, the team of employees requires a space to connect with the information that sanctions them to do their work well.  A self service knowledge base is ...

In today’s fast-paced world, where customer service is an important part of every business, Knowledge Base has become an integral part of keeping customers happy and engaged.  Fact: 70% of ...

 Fact: 85% of employees are not properly engaged, resulting in $7 trillion in lost productivity (source) This is where productivity app Notion tries to help. Whether you want to take ...

Have you ever thought that why do employees need training? What type of training do they need? Are there any methods to perform training? Such types of questions usually arise ...

It is rightly said that the more business knowledge your team members possess about your consumers’ products and services, the more successful your organization will be. At times, the knowledge ...

For any organization or startup,  the knowledge base is the key factor that provides a range of questions & answers, guidance, and impressive documentation for product or service. So, the ...

Want to read the Zendesk review? Do you want to check out pricing, ratings, and its details like alternatives? Don’t Worry! We are here to answer your questions. This blog ...

A few years ago when there were not many options available for cloud-based helpdesk software, companies had Zendesk as a big support for their customer service and helpdesk solution. Zendesk ...