Latest Blogs

Benefits of Having a Knowledge Base

10 Benefits of Having a Knowledge Base for Your Company

How does a knowledge base increase efficiency and productivity? The vital benefit of incorporating a knowledge base is it saves both your customer support team’s and customers’ time. Read on to know how your customers get answers to their questions with no human interaction and how your team will deal less with repetitive tasks and focus on more important matters.
What is Sales Enablement

What is Sales Enablement? Everything You Need to Know

If you are finding it difficult to attract more clients and achieve sales goals, then you have landed at the right place. In this blog, we have listed how sales enablement can help you and why your business needs it.
Key Advantages of Knowledge Management System

Advantages of Knowledge Management System: 10 Benefits to Consider

Wondering what are the advantages of effective knowledge management in an organization? Knowledge management is a methodical tactic to seizing and making use of a business’ shared proficiency to craft value. Check out this blog to know more benefits of the knowledge management system.
Knowledge Management Systems

Knowledge Management Systems: In-Depth Guide With Examples

Do yo want to know what knowledge management is and how it is useful for your business? This blog covers almost all the information of knowledge management systems like types, reasons your business needs it, tips to choose right option, and the top knowledge management examples.
FAQ Templates

FAQ Template: Create Your First FAQ Page

Are you ready to create your first FAQ page for your website? In this blog, we have mentioned a step-by-step guide to create FAQ page. The blog also contains whether you should go with customize FAQ page or ready-made template. Still thinking? Just click to open this blog!
knowledge base definition

Knowledge Base: Definition, Examples, and Tips

Do you know what knowledge base is and how it is helpful for your business? No? No ned to worry! This blog covers almost all the information about knowledge base from its definition to examples, and tips to consider while creating a knowledge base for your company.
Knowledge Base Open Source

10 Best Knowledge Base Open Source Software: Features + Pros & Cons

Being a businessman, if you have decided to build a knowledge base in your scaling company, then make use of these best open source knowledge base software. The software allows creating knowledge base to share knowledge, provide better customer support, and boost overall productivity.
transparency in business

What is Transparency in Business and How to Achieve It?

Do you know what transparency is in business? How can you achieve it in your business? To know detailed information about transparency in business, it’s benefits, and how you can achieve it, you can continue reading this blog!
work instructions

Differences Between Process, Procedure & Work Instructions

Do you know that there is a difference between process, procedure, and work instructions? To know the exact meaning and difference between them, you can continue reading this blog where we highlighted the differences and steps to write instructions.
FreshDesk Alternatives

Best Freshdesk Alternative & Competitors

Freshdesk is considered as one of the top knowledge base software in the market. But one solution does not fit all. A lot of businesses keep searching for Freshdesk alternatives. ...
status report

What is a Status Report and How to Create One?

Do you know that what a status report is and how to create one? What are the benefits of creating such reports? To get answers to all your questions, you can visit this blog where you will find almost all the information related to the status report.
culture statements

How to Create Company Culture: Examples of Culture Statements

Do you know what is a company culture and why it is important for your company? Herein we have discussed almost everything related to company culture, from its basic understanding to importance, and some best examples of culture statements. So, without giving it a second thought, do check out this blog now!
DACI Model

DACI Decision Making Framework: Everything You Need to Know

Whether it is about starting a new project or working on an ongoing project, it is a must that your company follows the DACI decision-making framework to make things easier. Confused about the DACI framework? Don’t worry, we have covered all the important information about it here!
User Guides

What is a User Guide and How to Build One?

Do you know what a user guide is and how you can build one for your company? Also known as instruction manuals, a user guide benefits you and your customers in many ways. To know all the important about it, continue reading this blog!
tribal knowledge

Tribal Knowledge: Definition & How to Capture It

Have you ever come across the words tribal knowledge? Do you what it is and how you can capture such knowledge in your company? In this blog, you will get almost all the information of tribal knowledge from definition to its problems and how to capture it.
Help Scout Alternative

Best Help Scout Alternative: An In-Depth Comparison

Searching for the Help Scout alternatives to adopt for your company? Herein we have listed not one only one or two, but 17 best alternatives to Help Scout. Can’t believe our words? Just check out this blog and find a list of 17 top Help Scout alternatives.
Best Recruiting Tools and Software

Best Recruiting Tools & Software 2021

Is your company looking for a recruitment tool to hire potential candidates?  If you want to hire suitable candidates for your company, you will need an efficient recruiting process. With ...
customize knowledge base

How to Customize Your Knowledge Base

CloudTutorial is a self-contained tool you can use to create a knowledge base and FAQ page for your business’s website. No matter which industry you cater to, CloudTutorial would never ...
Customer Satisfaction Survey

Customer Satisfaction Survey: A Complete Guide

If you are having a customer-centric company, then knowing how satisfied are your customers is very important. A customer satisfaction survey can be conducted to understand what your users are ...
15 Best Customer Feedback Software

15 Customer Feedback Software Compared

Companies that pay heed to their customers stand at 60% more profit than those that don’t. (Research by Deloitte and Touche) This research has proved that when companies become customer-centric, ...
Software Documentation Guide

Software Documentation: A Comprehensive Guide 2021

For any programmer, reliable software documentation is a must.  The prime objective of effective documentation is to confirm that stakeholders and developers are following the same route to realizing the ...
zendesk vs freshdesk

Zendesk vs Freshdesk: In-Depth Comparison

It’s the battle of the giants. Zendesk vs Freshdesk. Which customer support system is better for you? Let’s find out. Customer experience is something that businesses rely on in today’s ...
Virtual Call Center

What is a Virtual Call Center: The Complete Guide

Call Centers are one of the essential mediums through which businesses deliver customer support. They essentially help the customer support team to answer questions, resolve queries, and collect customer feedback. ...
Everything You Need to Know about CRM Database?

Create A CRM Database: The Complete Guide

In this fast-paced world, if you are keeping track of your data manually, with documents and spreadsheets, you are probably in need of marketing automation.  A CRM database is a ...
How to Create SEO Friendly Knowledge Base?

Create A SEO Friendly Knowledge Base

Many enterprises have a great customer support team with detailed product knowledge and eager to assist.  But only a few of them have such teams that create an SEO knowledge ...
Digital Hives - Everything you need to know about

Digital Hives: What You Really Need to Know?

Business leaders across the globe have started realizing the importance of social media in improving employee participation. Investing in Enterprise 2.0 technology platforms isn’t enough for achieving success.  But, how ...
Make Your Global Teams Work Efficiently

Global Teams That Work: Make Yours Work Now!

In today’s digital age, the work environment has changed a lot. Instead of a typical go-to office, teams are now global. After the Covid-19 pandemic, the global team phenomenon has ...
FAQ Questions and Answers for Your Business

FAQ Questions: What to Include and How to Answer?

I’ll talk about FAQ questions in great detail today.  Why?   Because it’s 2021, and customer experience has already overtaken price and product as the key brand differentiator – (Walker Study).  ...
Customer Feedback Forms You Need To See

5 Amazing Customer Feedback Forms You Need To See

We understand that a customer’s feedback and opinions are significant because they influence the sustainability of the company through its whole lifecycle.  The best way to rapidly collect such feedback ...
Top Confluence Alternatives

8 Best Confluence Alternatives Compared

Confluence is considered one of the best collaboration tools in the market. Created by Atlassian, Confluence has been a favorite of many teams to help them keep the work centralized ...
A comprehensive FAQ guide

FAQ Guide: Everything You Wanted to Know

Are you looking forward to creating a FAQ page to improve your customer service? You are on the right path but wait a second. Without proper planning and execution, FAQ ...
Employee Evaluation Forms and Templates

Employee Evaluation Forms: 7 Templates

Employee evaluation is an integral part of every organization. Be it a small startup or a multinational with offices in more than one country, this is how they analyze and ...
Top Zendesk Competitors

Top Zendesk Competitors Compared

Zendesk is considered one of the best help desk solutions you can choose for your business. But every customer service software has its own advantages and priorities. Some focus on ...
free hosted knowledge base

Free Hosted Knowledge Base Service

In today’s fast-paced world, where customer service is an important part of every business, Knowledge Base has become an integral part of keeping customers happy and engaged.  Fact: 70% of ...
Best Notion Alternatives

Best Notion Alternatives & Competitors

 Fact: 85% of employees are not properly engaged, resulting in $7 trillion in lost productivity (source) This is where productivity app Notion tries to help. Whether you want to take ...
Zendesk Review

Zendesk Review: Details, Ratings & Pricing

Want to read the Zendesk review? Do you want to check out pricing, ratings, and its details like alternatives? Don’t Worry! We are here to answer your questions. This blog ...
Zendesk Alternatives

Best Zendesk Alternatives to Use Instead

A few years ago when there were not many options available for cloud-based helpdesk software, companies had Zendesk as a big support for their customer service and helpdesk solution. Zendesk ...
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